FIELD SERVICE TECHNICIAN

1 week ago

Wood Dale, IL, United States MEI Full time
Company Description

Mei is an Italian multinational company with a strong global market orientation that has been manufacturing industrial machinery in the optics field for more than thirty years.It currently has foreign branches in Chicago, Los Angeles, Houston, Bangalore, Hong Kong, Tokyo and São Paolo, and customers in different continents.The working style of Mei's staff is focused on innovation in production processes in order to offer its customers quantitatively and qualitatively higher production standards.Mei chooses people with an aptitude for growth and professional development, who can grow with the company and contribute to the achievement of the company's goals.

Position

About Us

MEI USA is the global leader for eye glass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission, "Driven by Passion", is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success. As MEI USA continues to evolve and grow our business across North America, we are seeking highly motivated individuals to join our team as a Field Service Technician.

You will travel to install the machines, train our customers, perform preventive maintenance, and provide technical support to customers in the USA, Canada, and Mexico.

Field Service Technician Responsibilities:
  • Perform machine installation, preventive maintenance, and training at the customer site.
  • Identify, troubleshoot, diagnose, and resolve customer/equipment issues.
  • Maintain a high degree of professional customer service for all customer interactions.
  • When not travelling, provide technical remote support to customers.
  • Attend shows and exhibitions if required, as technical support for installation of machines.
  • Spanish language skills are a plus but not required for this position.
  • Must possess a valid driver's license and maintain a driving record that meets company standards for vehicle insurance eligibility.
Requirements

Education and Skills
  • Associate degree, certification, trade school diploma, or equivalent experience in Electrical/Mechanical/Automation/Automotive.
  • High school diploma required
  • 4+ years of hands-on electromechanical maintenance experience.
  • 4+ years of working knowledge of modern CNC machinery.
  • Travelling up to 70% of the time by flight or by car (for international travel passport is required).
  • Ability to read blueprints and schematic diagrams, knowledge of PLC's and C++ concepts.
  • Knowledge of mechanical, electrical/electronic, pneumatic components and power tools in CNC industry.
  • Ability to learn and understand mechatronics systems.
  • ASE certification and experience with ISO 9001. Preferred but not required.
Physical Requirements
  • Requires frequent lifting and carrying of up to 10 pounds, recurrent lifting of up to 20 pounds and occasional lifting and carrying of 50 or more pounds. Also requires constant pushing and pulling of up to 50 pounds and occasional pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices.

Other information

Gli annunci si rivolgono ai candidati di entrambi i sessi (Art. 27, comma 5, D.Lgs.198/06) e ss.mm.ii. e dei Decreti Legislativi n. 215 e n. 216 del 2003 sulle parità di trattamento.

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