Field Service Technician

5 days ago

Houston, TX, United States Ingersoll Rand Full time
Field Service Technician

BH Job ID:

BH-3227

SF Job Req ID:

Field Service Technician

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances .

Job Title: Field Service Technician
Location: Houston, Texas (Customer Sites)

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Summary:

The Field Service Technician is responsible for providing field technical support for IR products, striving to be customer focused, fully responsive and successful in meeting the 24/7 technical service needs of customers. Develop a collaborative relationship with the balance of IR to establish this area as the "go to" place for technical field service knowledge. Focus on providing valued solutions to customers, utilizing IR services as well as IR's products. The job also carries a variety of incentive plans, that are paid out annually.

Responsibilities:

  • Provide technical support during repair and/or installation, at customers' sites, of IR's equipment to ensure standards are met and the integrity of the equipment is maintained.
  • Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of "zero" lost time incidents
  • Work to improve responsiveness to customers by being available to make sales calls, perform technical walk downs, and provide solutions to customers that distinguish IR's proposals and capabilities
  • Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers including accurate invoicing for services.
  • Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data
  • Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers
  • Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.
  • Participate in the effort to provide your organization, and when appropriate, the Aftermarket group, balance of IR, and Sales Reps, with meaningful information, knowledge, and tools in order to support the customer
  • Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow IR installed base, collect information for the Customer Relationship Management [CRM] system and provide information to Sales for additional opportunities; and improve global visibility of IR Aftermarket in the CRM system
Requirements:
  • 3 years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent experience
  • High School diploma or equivalent
  • The job includes an assigned vehicle, so the candidate must have a valid license and be able to pass a Motor Vehicle background check.
Core Competencies:
  • Strong interpersonal skills
  • Clear and concise communicator (both oral and written)
  • Excellent collaboration skills
  • Strong computer skills in Microsoft Word, Excel, PowerPoint
  • Proven time management, organizational, problem solving, and prioritization skills to successfully complete responsibilities in a timely manner
  • Ability to resolve conflict, to apply critical thinking to solve problems and to escalate when needed
  • Highly organized with ability to work independently as well as part of a team
  • Ability to create and maintain strong relationships with customers, employees and Sales Reps
  • High moral and ethical standards; integrity is continuously apparent
  • Strong analytical skills
  • Comfortable and effective working in the "virtual world"
Preferences:
  • Some technical schooling, classwork toward a degree in a technical area
  • Background evidencing positions with increasing responsibility and leadership
  • Experience specifying replacement parts for highly engineered equipment and products
  • Experience in industrial sales or technical selling
  • Troubleshoot vibration, system and aerodynamic problems in equipment
  • PLC Troubleshooting
Travel & Work Arrangements/Requirements
  • Up to 10%


What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

APPLY NOW

  • Field Service Technician

    4 days ago

    Houston, TX, United States Industrial Service Solutions Full time

    Position Summary ISS is seeking a skilled Field Service Technician with strong pump system experience. This hands-on role involves troubleshooting, maintaining, and repairing pumps, controls, valves, and piping both at customer sites and in our service shop. The ideal candidate will be self-motivated, safety-conscious, and capable of delivering excellent...

  • Field Service Technician

    1 week ago

    Houston, TX, United States Voltguard Utilities Ltd Full time

    About the job Field Service Technician Job Overview: Voltguard Utilities Limited is seeking a skilled and motivated Field Service Technician to join our team. The role involves providing comprehensive on-site technical support, maintenance, and training services across various client locations, both indoor and outdoor. The ideal candidate will be able to...

  • Field Service Technician

    2 weeks ago

    Houston, TX, United States Staff Financial Group Full time

    Job DescriptionField Service Technician Location: Houston, TX Company Overview: We are a reputable organization in the utility services industry, specializing in providing essential services to our customers. We are seeking a skilled and motivated Field Service Technician to join our team in Houston, TX. As a Field Service Technician, you will play a vital...

  • Field Service Technician

    7 days ago

    Houston, TX, United States Staff Financial Group Full time

    Job DescriptionField Service Technician Location: Houston, TX Company Overview: We are a reputable organization in the utility services industry, specializing in providing essential services to our customers. We are seeking a skilled and motivated Field Service Technician to join our team in Houston, TX. As a Field Service Technician, you will play a vital...

  • Field Service Technician

    1 week ago

    Houston, TX, United States PT Holdings LLC Full time

    Description Position at General Parts GroupNow Hiring: Field Service Technician - Houston, TX *Up to $6,000 Sign-On Bonus for Experienced Candidates! General Parts is looking for a skilled Field Service Technician to repair and maintain commercial kitchen equipment in schools, healthcare facilities and restaurants throughout your area. Pay & Benefits:...

  • Field Service Technician

    2 days ago

    Houston, TX, United States PT Holdings LLC Full time

    Description Position at General Parts GroupNow Hiring: Field Service Technician - Houston, TX *Up to $6,000 Sign-On Bonus for Experienced Candidates! General Parts is looking for a skilled Field Service Technician to repair and maintain commercial kitchen equipment in schools, healthcare facilities and restaurants throughout your area. Pay & Benefits:...

  • Field Service Technician

    5 days ago

    Houston, TX, United States PT Holdings LLC Full time

    Description Position at General Parts GroupNow Hiring: Field Service Technician - Houston, TX *Up to $6,000 Sign-On Bonus for Experienced Candidates! General Parts is looking for a skilled Field Service Technician to repair and maintain commercial kitchen equipment in schools, healthcare facilities and restaurants throughout your area. Pay & Benefits:...

  • Field Service Technician

    2 weeks ago

    Houston, TX, United States Veterans Prime, Inc. Full time

    OverviewVeterans PrimeField Service Technician At Veterans Prime, Inc., we're dedicated to creating employment success for high-caliber military veterans and world-class companies. As a recruiting service, we offer our assistance to applicants free of charge, with employers covering our fees. We're currently interviewing talented individuals for full-time,...

  • Field Service Technician

    5 days ago

    Houston, TX, United States Veterans Prime, Inc. Full time

    OverviewVeterans PrimeField Service Technician At Veterans Prime, Inc., we're dedicated to creating employment success for high-caliber military veterans and world-class companies. As a recruiting service, we offer our assistance to applicants free of charge, with employers covering our fees. We're currently interviewing talented individuals for full-time,...

  • Field Service Technician

    2 weeks ago

    Houston, TX, United States Velocity Flex Full time

    The Field Service Technician performs inspection, preventive and corrective maintenance, troubleshooting, and repair of centrifugal air compressors and related rotating equipment in shop and field settings. This role adapts to changing production schedules, responds to emergency call-ins, and works in varying environmental conditions, including extreme...