Support Analyst

3 days ago

Allentown, PA, United States E-Solutions Full time
Position-Support Analyst
Location-Allentown, PA or Houston, TX
Job Description
Position Summary
  • The Support Analyst will be responsible for providing technical and functional support for the Pipeline Scheduler application used in midstream oil and gas operations.
  • This role ensures the smooth operation of scheduling systems, resolves user issues, and supports enhancements and maintenance activities across development and production environments.
Key Responsibilities
  • Provide Level 1 and Level 2 support for the Pipeline Scheduler application, including incident resolution, user access management, and system monitoring.
  • Troubleshoot and resolve application issues related to batch jobs, data flow, and integration with systems like T4 and Nest databases.
  • Maintain and update Excel VBA-based scheduling tools, ensuring configuration integrity and macro functionality.
  • Collaborate with schedulers to support daily operations such as exporting, editing, and publishing pipeline schedules.
  • Participate in patching activities, nightly audits, and compliance checks within the AVD environment.
  • Document support procedures, architecture diagrams, and user guides.
  • Coordinate with development teams for issue escalation and resolution.
  • Monitor ticket queues and ensure timely resolution or escalation of issues.
  • Participate in on-call rotations and support activities outside regular business hours as needed.
Required Skills and Experience
  • 6-8 years of experience in application support, preferably in the energy or midstream sector.
  • Proficiency in SQL (Level 3) and Visual Basic (Level 2) for data handling and script maintenance.
  • Experience with pipeline scheduling tools (e.g., Scheduling App, PLS) and understanding of terminal operations.
  • Familiarity with AVD environments, Active Directory group management, and Excel-based automation.
  • Strong analytical and problem-solving skills with the ability to reverse-engineer complex code.
  • Excellent communication and documentation skills.
Preferred Qualifications
  • Experience with Transport 4, Nest, and T4 systems.
  • Knowledge of midstream energy operations and pipeline logistics.
  • Exposure to RPA, integration workflows, and data quality management.


Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."

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