Client Relations Liaison

7 days ago

Richmond Hill, NY, United States Outreach Development Full time

Outreach Development Corporation

Outreach is a non-profit organization that helps people address the issues stemming from substance use and behavioral health disorders by providing the highest quality, life-changing treatment, training and tools to build healthy lives . Our mission is to inspire individuals and families to achieve a life of unlimited potential. For more information, please visit www.opiny.org.

Position: Client Relations Liaison

Outreach is seeking a qualified candidate for the FT Client Relations Liaison position. The CCBHC Client Relations Liaison must have the ability to engage and connect with individuals who have a behavioral health disorder and /or their families. The Client Relations Liaison reports to the CCBHC Sr. Care Coordinator. Travel within NYC required. The CCBHC Client Relations Liaison is responsible for assisting and supporting CCBHC services in daily activities.

General Job Scope

  • Receive, direct and relay phone messages, emails and faxes.

  • Interface with CCBHC clients and families.

  • Perform administrative & secretarial functions.

  • Interface with provider agencies and maintain positive working relationships.

  • Prepare the CCBHC Sr. Care Coordinator for meetings including preparation for agendas and previous meeting minutes, tracking project tasks and deadlines and set up for training and events.

  • Assist with filing and organizing paperwork, reports and office materials.

  • Perform dictation, phone reception, filing, typing, copying, mailing, advocacy, and other special project tasks.

  • Produce and distribute correspondence and meeting minutes.

Qualifications

  • High School Diploma/ GED

  • Ability to work with diverse social, cultural, and economic groups.

  • Clerical, administrative or office management experience.

  • Proficient in the use of computer software such as Outlook, PowerPoint and Excel.

Position Status

This is a full-time non-exempt position.

Work Environment

This job operates in a professional office environment and outside in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to travel among assigned sites and locations as needed.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Outreach is an equal opportunity employer. The agency does not discriminate on the basis of race, color, gender, socio-economic status, marital status, national or ethnic origin, age, religion or creed, disability, or political or sexual orientation. Diversity is celebrated as a strength at Outreach.

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