Administrative Nursing Support
2 weeks ago
At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE: Administrative Nursing Support
SUPERVISOR: Office Supervisor/Branch Manager
HOURS PER WEEK: 40hrs (M-F 7:30am-4:30pm)/Non-Exempt
DEPARTMENT: Nursing Services
HIRING BONUS: $1,000 after 90 days
PRIMARY FUNCTION: To support clinical staff and providers in the implementation and completion of administrative tasks. Which includes but not limited to duties and responsibilities listed below. To work as a team member in the joint effort of good patient care and communication.
DUTIES AND RESPONSIBILITIES: (* ESSENTIAL FUNCTIONS)
1. Scheduling/work queue management.
2. Answer incoming telephone calls from patients and specialists offices.*
3. Obtain medication prior authorizations from insurance companies and notify the patients, pharmacies and physicians.*
4. Process and close the loop on referrals, including but not limited to faxing referral and chart notes, notifying patients of outcome via MyChart or phone.
5. Troubleshoot referral questions.
6. Monitor and work the referral/prior authorization work ques and notify the patient when referrals have been approved or denied as needed.
7. Attend nursing meetings and in-services.
8. Fax outbound medical records as needed, sort and distribute inbound faxes to proper recipient.
9. Troubleshoot referrals and serve as a liaison between clinic and referrals dept.
10. Complete history numbers on all correspondence before sending to HIM.
11. Work respectfully and collaboratively in a team environment with a spirit of cooperation. *
12. Participate as an active team member in a patient-centered medical home.
13. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business. *
14. Work in a cooperative manner with management/supervision, coworkers, customers and vendors. *
15. Abide by company policies. *
16. Attend work regularly as scheduled. *
17. Other duties as assigned.
REQUIREMENTS:
• High School Diploma or equivalent
• At minimum 6 months healthcare experience
PREFERENCES:
• At minimum 6 months healthcare experience
• Previous EHR experience
• Previous clinic experience
• Have an understanding of medical terminology
• Able to respond quickly and accurately
• Dependable
• Possess initiative
• Be a team player with strong interpersonal skills
• Possess the ability to prioritize workload and assignments
COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
• 401k plan with employer contributions up to 5% annually
• Roth IRA
• Comprehensive Medical, Dental and Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company provided $10K Group Life/AD&D insurance
• Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
• Norton Identity Theft Protection (optional)
• Pet Insurance (optional)
• 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
• One paid Wellness day per year
• Seven paid holidays, and 1 partially paid holiday (mid-day closure)
• Employee Assistant Program
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