Customer Service Agent and Administrative
2 days ago
We are seeking a Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse. This is a full-time role that combines customer interaction with critical back-office support. The right candidate will be someone who thrives in a fast-paced environment, enjoys working with systems and processes, and has excellent communication skills.
Key ResponsibilitiesServe as the first point of contact for incoming calls, emails, and customer inquiries.
Schedule appointments, manage calendars, and confirm customer consultations.
Provide administrative support to project managers, sales staff, and leadership.
Update and maintain files, CRM systems, and project documentation.
Track and process incoming leads, ensuring proper handoff to sales teams.
Participate at local home shows to represent our company, educate customers, and set appointments.
Support warehouse office operations with ordering supplies and coordinating deliveries.
Ensure professional, timely, and courteous communication with clients and partners.
Qualifications2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus).
Strong organizational skills with attention to detail.
Proficient in Microsoft Office, Google Workspace, and CRM/project management systems.
Excellent phone and email communication skills.
Ability to prioritize and manage multiple tasks in a deadline-driven environment.
Positive attitude and team-oriented mindset.
What We OfferCompetitive hourly pay based on experience.
Full-time, stable position with growth opportunities.
Supportive team environment in a reputable, growing company.
Health and PTO benefits (if planned to be provided).
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