Process Improvement Manager

Our client, a leading enterprise services organization, is expanding its Process Improvement and Business Operationsteam.
They are seeking five Manager-level professionals (5 + years' experience) to drive efficiency, compliance, and scalability across quoting, pricing, billing, product master, and contract-compliance functions.
Each role focuses on process optimization, data accuracy, and operational governance.
Salesforce CPQ and/or Workday Financials background is preferred but not required.
Common Requirements

• 5 + years of experience in business process improvement, order-to-cash, or revenue operations.
• Strong analytical and problem-solving skills; technical aptitude to work with CRM/ERP data.
• Process-oriented mindset; ability to map and re-engineer workflows end-to-end.
• Professional presence; able to collaborate cross-functionally and present to leadership.
• Salesforce CPQ experience (configuration, product/catalog setup, usage components) a plus.
• Workday Financials familiarity helpful (not HCM).
• Must be self-directed and comfortable with ambiguity.
• Certificates in Process Improvement and Six Sigma desired

1⃣ Process Improvement Manager - Quoting & Contract Operations
Function: Enforce contract policies and streamline quoting and contracting operations (formerly "Command Center").
Key Responsibilities

• Lead process improvement across quoting workflows in Salesforce CPQ.
• Define and enforce contract-policy controls, approvals, and governance checkpoints.
• Rebuild or reconcile data where cutover was incomplete (pricing tiers, MSA data, SLAs).
• Partner with Legal and Sales Ops to ensure contract data accuracy and auditability.
• Maintain documentation for approval hierarchies, version control, and change logs.

Ideal Profile

• Background in quote-to-cash or contract operations.
• Strong Salesforce CPQ configuration/process knowledge.
• Experience designing approval flows, MSA/pricing controls, and data validation rules.

2⃣ Process Improvement Manager - Pricing & Configuration
Function: Own process governance around product pricing and configuration published for Sales.
Key Responsibilities

• Redesign pricing and catalog management processes to ensure consistency across systems.
• Maintain and validate product/pricing master data used for quoting and billing.
• Collaborate with Finance and Sales Ops to align price books and discount structures.
• Implement controls for pricing accuracy, margin protection, and audit compliance.
• Support Salesforce CPQ catalog setup and Workday financial integration as needed.

Ideal Profile

• Strong understanding of pricing models, subscriptions, and CPQ configuration.
• Proven success optimizing approval and publishing processes for price updates.
• Familiarity with revenue recognition and contract pricing governance.

3⃣ Process Improvement Manager - Billing & Revenue Operations
Function: Strengthen billing, usage, and revenue-capture processes for subscriptions, services, and usage-based models.
Key Responsibilities

• Drive process improvement for billing data accuracy and timeliness.
• Rebuild or reconcile usage and subscription data where migrations were incomplete.
• Implement metrics for billing completeness, exception handling, and dispute management.
• Coordinate with Finance to align billing schedules and revenue recognition policies.
• Ensure all billed activities align with contract terms and MSAs.

Ideal Profile

• Experience in subscription billing, usage reconciliation, or revenue operations.
• Salesforce Billing or Workday Financials background helpful.
• Strong understanding of order-to-cash metrics and compliance requirements.

4⃣ Process Improvement Manager - Product Master Governance
Function: Maintain a controlled environment and data integrity across the product master.
Key Responsibilities

• Define and enforce standards for product master data creation, updates, and hierarchy.
• Establish governance for SKU lifecycle, bundling, and component management.
• Partner with Pricing, Billing, and IT teams to ensure alignment across systems.
• Audit and reconcile legacy data; ensure catalog accuracy post-implementation.
• Develop SOPs for change requests and version management.

Ideal Profile

• Experience managing master-data governance for products, SKUs, or pricing hierarchies.
• Salesforce CPQ catalog or ERP (Workday/Oracle/SAP) product master experience a plus.
• Strong documentation discipline and cross-functional coordination skills.

5⃣ Process Improvement Manager - Contract Compliance
Function: Ensure all contract commitments and operational controls are followed across fulfillment, billing, and service delivery.
Key Responsibilities

• Build compliance dashboards and tracking mechanisms for contractual obligations.
• Verify fulfillment, go-live activations, and billing milestones are completed as agreed.
• Follow up with functional owners (Pricing, Billing, Product, Services) to maintain SOP adherence.
• Maintain MSA and SLA compliance documentation and exception logs.
• Provide audit support and continuous-improvement recommendations.

Ideal Profile

• Background in contract governance, compliance, or operations audit.
• Familiarity with Salesforce data and reporting; able to trace process compliance end-to-end.
• Excellent communication and stakeholder management across business and legal teams.

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