Technical Writer Process Improvement Analyst

2 weeks ago

New York, NY, United States Cedar Park Group Full time

T echnical Writer & Process Improvement Analyst

Cedar Park Group is hiring a Technical Writer & Process Improvement Analyst for a long-term onsite role with one of our public-sector partners. This position blends technical documentation expertise with strong analytical and process improvement capabilities to support ongoing IT initiatives.

Schedule/Shift: Full-Time, 40 Hours per Week | Onsite | Two Rounds of Interviews (One In-Person)

Position Overview:

The Technical Writer & Process Improvement Analyst will work closely with cross-functional IT teams to gather, document, and analyze existing policies, workflows, and procedures. This role plays a key part in identifying inefficiencies, improving operational effectiveness, and ensuring process documentation is clear, accessible, and up to date.

Responsibilities:

  • Collaborate with IT teams to collect and analyze information on current policies, processes, and systems.

  • Create clear, concise, and comprehensive documentation of IT workflows and procedures.

  • Conduct process reviews to identify bottlenecks and improvement opportunities.

  • Present findings and recommendations to leadership with supporting data and implementation plans.

  • Develop and maintain internal documentation such as knowledge base articles, FAQs, and user guides.

  • Design or update process diagrams using Visio or similar tools.

  • Maintain version-controlled documentation repositories in SharePoint.

  • Act as a liaison between technical and non-technical stakeholders to simplify complex information.

  • Support change management initiatives by developing communication and training materials.

Requirements (Mandatory & Desired):

Mandatory:

  • 3+ years of experience in technical writing, ideally within IT or technical environments.

  • Strong understanding of process improvement methodologies.

  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

  • Strong data interpretation and visualization skills.

  • Excellent critical thinking, analytical, and communication skills.

  • Proven ability to manage documentation with attention to detail and organization.

Desired:

  • Experience in enterprise IT or service management environments.

  • Familiarity with workflow mapping or business process modeling tools.

  • Knowledge of SharePoint for document collaboration and version control.

  • Ability to create visual content such as infographics and process maps.

Benefits:

  • PTO

  • Vacation Pay

  • Bonus Pay

  • Health Insurance

  • 401(k)

Why Join Us:

Join Cedar Park Group and experience a company that genuinely values your growth and success. Beyond our standard benefits like bonuses, PTO, health insurance, and training and career advancement, you will have an entire team dedicated to your success. Your personal recruiter will help you with your credentialing and document process. If you're ready to take the next step in your career and experience the difference a dedicated team can make, we invite you to join Cedar Park and become part of our family. Your career growth and success are our top priority

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