Director of Supply Chain

Job Type

Full-time

Description

Summary : Reporting to the Vice President of Operations, the Director of Supply Chain leads the end to end sourcing,

procurement, logistics, and fulfillment of food products to ensure our community has access to enough

nutritious food to thrive. In partnership with the Director of Operations, the DSC will also co-design the

procurement of non-food operational supplies essential to distribution, partner service, and warehouse safety,

ensuring cost efficiency and vendor alignment with organizational standards.

The Director is responsible for overseeing the continued development and execution of Second Harvest's

Product Sourcing Plan, ensuring that sourcing strategies are data-informed, mission-driven, and aligned with

the organization's nutrition, equity, and efficiency goals. This role ensures the reliability, efficiency, safety, and

quality of the products moving through our network.

The Director develops and governs the systems, processes, and partnerships that enable a customer-centric

experience for agencies and program guests. This role collaborates closely with the Director of Optimization

to integrate technology, data, and continuous improvement into core supply chain operations.

The Director oversees food sourcing and procurement, logistics, order fulfillment, and quality assurance

functions, ensuring strong coordination and alignment across the organization.

Position Responsibilities & Essential Functions

Strategic Supply Chain Leadership

• Develop a multi year strategy for a resilient, equitable, and cost effective food supply chain.
• Ensure sourcing, logistics, and quality functions operate as a fully integrated system.
• Lead strategic planning and annual budgeting for supply chain operations.
• Track and improve key performance indicators across the supply chain.
• Oversee the ongoing implementation and evolution of the organization's Product Sourcing Plan, ensuring cross-departmental collaboration, accountability, and measurable progress toward goals.

Food Sourcing and Purchasing

• Implement and manage donor stewardship plans for all donor partners, including donation receipts/reports, and regular communications about donation impact and relevant food bank news.
• Analyze donor trends; stay current on local, regional, and national food industry trends and issues.
• Identify barriers to donation flow and recommend and implement comprehensive solutions in partnership with internal and external partners.
• Lead team that works with donors to resolve quality issues, and to obtain date extensions and ingredient information as needed.
• Work with regional Feeding America platforms and produce cooperatives to forecast and order appropriate amounts and varieties of fresh produce; arranging transportation to SHFB as part of this sourcing strategy.
• Participate in community food advocacy and trade organizations as needed.
• Collaborate with the development team to create and deliver consistent and compelling messaging to donors of both food and funds.
• Collaborate with Development and Partnerships & Programs teams to identify and execute grant funded opportunities to expand capacity at the food bank or agency level.
• Attend food industry events, including trade shows, association meetings, and network conferences (may include travel outside our service area or outside Wisconsin).
• Maintain strong relationship with Feeding America food sourcing team; use Grocery Program platform to order or benchmark purchased items and freight costs.
• Verify invoices for accuracy and compliance with conditions of purchase, including price, quality, and quantity; lead issue resolution, requesting revisions and/or refunds as necessary.
• Perform any other duties as needed to fulfill our mission, drive our vision and abide by our values.

Logistics, Order Fulfillment, and Quality Assurance

• Manage Logistics and Order Fulfillment team , ensuring accurate and timely order fulfillment that supports a high quality partner experience.
• Maintain clear communication on product availability and inventory status.
• In partnership with Operations Leadership , continuously improve operational throughput and reduce waste.
• Govern food safety systems, audits, and recall readiness.
• Set product quality standards and ensure consistent adherence.
• Partner with the Director of Operations on AIB audit.
• Ensure staff are trained and compliant with all safety and handling procedures.

Cross Functional Leadership and Collaboration

• Partner closely with the Director of Partnerships & Community Impact to ensure excellent customer service and a seamless experience for agency partners and program guests.
• Work with Programs and Community Impact teams to align product offerings with community needs, cultural relevance, and nutrition priorities.
• Collaborate with the Director of Operations and Director of Optimization to ensure capacity, workflows, and technology enable a high performing and fully integrated supply chain.
• Provide transparent communication and visibility into product availability, quality, and distribution readiness.
• Respond to emerging needs and feedback from agencies and community partners with urgency and accountability.
• Evaluate program performance and make data-driven strategic adjustments to meet or exceed program goals.
• Host food industry member visits and tours, maximizing relationships to generate awareness, monetary support, and volunteerism.

Team Leadership and Development

• Supervise professional staff and teams responsible for sourcing, logistics, and quality.
• Set goals, measure performance, and ensure role clarity across the supply chain.
• Develop talent and reinforce a culture of accountability, innovation, and continuous improvement.

Competencies

Communication

• Professional written and oral communication skills.
• Excellent written communication skills with the ability to write reports, business correspondence and procedure manuals; relate well to all levels of the organization, ability to build appropriate rapport.
• Accurately provide and receive information in oral and written communications; consistently offer ideas, opinions, or information in an articulate, professional way.
• Ability to respond effectively to the most sensitive inquiries and complaints.

Personal Effectiveness

• Shows up to work on time, and follows instructions, policies and procedures. Ability to make the best use of available time and resources; balance quality of work with meeting deadlines.
• Shows interest in, anticipates and responds timely to customer needs.
• Ability to work and communicate with people of diverse backgrounds.
• Looks for better ways to perform routine aspects of job; asks for and uses feedback to improve performance.
• Strong organizational skills and ability to prioritize and be adaptive to changing needs.
• Ability to work both independently and as part of a team.
• Respects and maintains confidentiality; tells the truth and is honest in all dealings; avoids situations and actions considered inappropriate or which present a conflict of interest.
• Adheres to all workplace safety standards and practices.
• Manages own time, priorities and resources to achieve goals.
• Maintains composure in stressful or adverse situations.
• Ability to cultivate and develop equitable and inclusive working relationships with staff, volunteers, community partners, vendors and applicants.

Computer Skills

• To perform this job successfully, the individual should have advanced knowledge of the following computer software programs.
• Microsoft Office Suite - specifically Word, Excel, and Outlook.
• Internet.
• The employee will be expected to learn and effectively use internal software programs including Ceres, Sales force, and other supply chain systems.
• Experience working with inventory management software is desired.
• Ability to operate a forklift safely and efficiently.

Other Skills

• Strategic and Systems Thinking - Demonstrates an ability to connect daily operational decisions to long-term organizational goals; sees the broader system and anticipates downstream impacts.
• Data-Informed Decision Making - Uses data and analytics to identify trends, anticipate needs, and make strategic procurement and distribution choices.
• Customer Service Mindset - Prioritizes the experience of agencies, partners, and program guests; translates feedback into actionable service improvements.
• Operational Excellence and Continuous Improvement - Implements and reinforces consistent systems, standard work, and metrics to strengthen efficiency, accuracy, and safety across the supply chain.
• Change Leadership and Adaptability - Navigates evolving donor markets, food trends, and community needs with agility; inspires confidence and calm through change.
• Finance and Budget Management - Develops, monitors, and manages sourcing and logistics budgets; aligns financial planning with organizational goals; ensures cost efficiency, responsible use of resources, and transparency in financial decision making.

Requirements

Qualifications

Required Education/Experience

• Bachelor's degree or equivalent experience in supply chain, business, or related field
• Three or more years of experience in supply chain, procurement, food systems, or logistics
• Experience building and managing external partnerships
• Demonstrated multi-channel leadership experience
• Valid driver's license and ability to travel within service area
• Food Safety Manager Certification

Preferred Experience

• Experience in nonprofit or hunger relief operations
• Experience using ERP and inventory management systems
• Minimum of two years of food safety/quality experience.
• Minimum of two years of experience providing excellent customer service.
• Two years' experience within a warehouse environment; inventory experience desired.
• One Year experience building relationships with external vendors or partners.

Applications are being accepted until December 19, 2025.

Salary Range:

• $72,600 - $90,700/based on experience

Benefit package includes :

• Health Insurance (we pay 90% of premium for full-time employees)
• Dental Insurance and Vision Insurance
• 401(k) Retirement Plan with 5% match
• Short Term Disability Insurance
• Long Term Disability Insurance
• Life and AD&D Insurance
• Generous Paid Time Off starting at 23 Days per year.
• Paid Holidays per year
• Employment Transition Pay

Expectations of the Employee

• Adheres to Second Harvest Foodbank Policy and Procedures.
• Acts as a role model within and outside the Foodbank.
• Performs duties as workload necessitates.
• Timely and appropriate execution and implementation of plans and ideas.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisor about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize work load.
• Consistently reports to work on time prepared to perform duties of position.
• Actively engages in and promotes an equitable and inclusive work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment, and in the distribution center. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is occasionally exposed to working near moving mechanical parts. This job also requires travel within our service area for purposes of meetings and food donor visits.

In instances of a federal, state or locally declared emergency, Second Harvest Foodbank of Southern Wisconsin is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties outside the scope of their usual responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk; and hear. The employee is occasionally required to stoop, kneel, crouch or crawl, taste and smell. The employee is regularly required to lift and/or move up to 30 lbs, and occasionally up to 50 lbs.

Salary Description

$72,600 - $90,700 based on experience

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