Patient Services Representative

3 days ago

Stillwater, OK, United States Stillwater Medical Full time
We are looking for a front desk "receptionist" to join our team at Stillwater Medical Physician's Clinic

Key attributes we need in this role:
  • Positive attitude - always willing to lend a hand when needed
  • Flexible team player who is committed, accountable and ready to learn
  • Individuals who like fast-paced working environments
Why choose Stillwater Medical?
  • Supportive work environment
  • Excellent benefits
  • Modern Healthcare's Best Places to Work - since 2012
Details:
  • Full-time
  • 40 hours per week
  • Weekdays 8:00am-5:00pm
JOB SUMMARY:

Serves as front line ambassador for SMC Clinics. Responsible for providing support services to SMC patients, families, and providers in a professional and courteous manner. Performs patient check-in functions and accurately gathers and enters all required patient demographic information into clinic patient system(s). Schedules future appointments, collects all appropriate data from patients, and refers clinics/providers according to clinic protocols. Demonstrates customer service skills responding to inbound calls and face-to-face inquiries and conversations. Provides and explains required documents and insurance benefits to patients. Collects patient co-payments and other applicable deductibles, deposits, or payments. Reconciles daily cash transactions with patient account entries and pre-pares daily bank deposit.

QUALIFICATIONS:
  • High school graduate or equivalent.
  • Ability to communicate effectively, both verbally and in writing.
  • Previous medical office experience or background in general office work preferred.
  • Demonstrates excellent customer service skills.
  • Ability to receive, comprehend, and follow verbal and written instruction for office routines and policies.
  • Ability to understand insurance benefits and perform basic mathematical tasks.
  • Knowledge of medical terminology is helpful.
  • Understand the ethics of confidentiality.
  • Ability to type at least 40 wpm.
PHYSICAL REQUIREMENTS:
  • Must have adequate perception of sounds or adequate hearing with corrections.
  • Adequate vision, or correctable with glasses/contacts, to prepare reports and read written materials.
  • Able to work in latex-burdened environment.
  • Able to speak clearly and distinctly with staff, physicians, patients, and families.
  • Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule.
  • Possess fine motor skills and hand/eye coordination to manage office equipment.

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