Senior Human Resources Manager

This role exists for a leader who wants real authority to shape culture, not simply support it. It is designed for someone who sees the big picture, acts proactively, and takes ownership of outcomes. Bethesda Health Clinic is a Christ-centered ministry providing hope and healing through medical and dental care, supported by multiple thrift store locations that help fund and extend the mission. We openly and unapologetically operate from a biblical worldview, believing our work is a calling and our people systems must reflect Christian character, accountability, and servant leadership.

This is not a maintenance role. You will be trusted to build, improve, and lead people systems across a multi-site organization with clarity, independence, and conviction. You will be expected to identify what needs to change, make decisions, and move work forward without waiting for permission.

Overview:

The Senior Human Resources Manager will strategize, plan and lead the Human Resource (HR) department, ensuring that the staff are aligned to accomplish the organization's mission and that the organization adheres to legal compliance.

Director Responsibilities:

• Serve as a strategic business partner to senior leadership across diverse divisions which reinforce the Mission, Vision, Core Values, and goals of Bethesda.
• Design and implement HR strategies aligned with business goals to optimize performance, culture, and employee satisfaction.
• Provide guidance on organizational design, change management, and workforce planning.
• Lead HR initiatives supporting growth, acquisition integration, and restructuring across multiple sectors.
• Oversee full-cycle talent management, including recruitment, succession planning, performance management, and leadership development.
• Implement employee training and professional development programs that enhance retention and promote continuous learning.
• Foster a Christ-centered, positive, transparent, and accountable workplace culture.
• Provide coaching and guidance to leaders on employee relations, engagement, and conflict resolution.
• Conduct investigations and ensure compliance with labor laws and company policies.
• Oversee competitive compensation structures and benefits programs tailored to workforce needs.
• Analyze market data to ensure pay equity and regulatory compliance.
• Partner with finance and executive teams on annual budgeting and workforce cost management.
• Ensure compliance with all federal, state, and local employment laws and regulations, including OSHA and HIPAA requirements.
• Maintain HR policies, procedures, and documentation.
• Lead and mentor the HR team.
• Drive HR metrics, analytics, and continuous improvement efforts to increase efficiency and impact.
• Implement HR technology systems to streamline operations and enhance data-driven decision-making.

Required Skills / Abilities:

• Strong business acumen with the ability to translate organizational goals into actionable HR strategies.
• Excellent leadership, communication, and interpersonal skills.
• Deep knowledge of employment law, HR best practices, and compliance.
• Strong understanding of Culture Index and its application in workforce optimization.
• High emotional intelligence and ability to manage through complexity and change.
• Proficiency in HRIS systems, data analytics, and Microsoft Office Suite.
• Practicing believer in Jesus Christ as the incarnate Son of God.
• Strategic thinker with hands-on execution ability.
• Confident advisor and coach to senior leadership.
• Strong ethical judgment and integrity.
• Adaptive to diverse business models and evolving organizational priorities.

Education and Experience:

• Bachelor's degree in human resources, business administration, or related field required
• 7+ years of progressive HR leadership experience, with experience in a multi-site capacity preferred.
• Proven experience in multi-industry or multi-entity environments, including nonprofit organizations.
• Familiarity with OSHA and HIPAA compliance strongly preferred.
• SHRM-SCP or SPHR certification strongly preferred.
• Experience interpreting and applying Culture Index assessments in hiring, team development, and role alignment.

Work Environment:

This job operates in a medical clinic and retail office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Spiritual Guidelines:

• Practicing believer in the Lord Jesus Christ.
• Belief that the Bible is God's true Word.
• Commitment to growth in relationship with the Lord Jesus Christ and in Christian maturity.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

Expected Commitment and Schedule:This is a full-time position. Days and hours of work are Monday through Friday, with core hours being 9am through 5pm.

Travel:When needed, travel will be between locations, local, and during the business day. There will be no need for out-of-town travel.

Adherence to the Philosophy of Bethesda Health Clinic:

• Demonstrate knowledge of and performance in accordance with the philosophy of compassion, caring and respect for the welfare and dignity of others, including patients of agency, as well as staff and volunteers.
• Display a non-judgmental acceptance of all patients/volunteers/staff/co-workers.
• Establish and maintain a good rapport in working relationships.
• Display appropriate and consistently positive attitude.
• Remain composed during stressful situations.
• Employ strategies for problem solving and smart, efficient solutions identifying new and improved ways of delivering the highest quality services to agency patients.
• Ask for help when you need it.
• Always maintain patients and agency confidentiality.

AAP/EEO Statement:

Bethesda Health Clinic and Hangers of Hope provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bethesda Health Clinic and Hangers of Hope complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

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