Systems Analyst

Perform technical work on software systems to ensure that they meet the specific technical requirements of the business processes they are intended to support. Applicants must submit a cover letter and resume. Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Utilizes project management techniques to prepare and implement project plans for individual technology projects.
• Analyzes business needs and processes and translates them into detailed technical requirements for the design of software systems and their sub-components.
• Works with other IT staff on technical issues related to specific systems.
• Assists in the evaluation of new software products to ensure that they meet all necessary technical requirements.
• Analyzes the technical requirements of software systems that are being considered for purchase and/or upgrade.
• Provides technical guidance and specifications to software programmers.
• Writes specifications for data inputs and outputs, including the design of forms, graphical user interfaces, web pages, and reports.
• Performs other duties as assigned.

Specific Functions:

Systems Analyst:

• Provides basic system analysis work on enterprise software systems.
• Serves as the primary technical expert on specific systems and provides basic technical support for them.
• With guidance and direction, collaborates with technical staff and system users on the technical design, specification, and support of enterprise software systems.
• Reads and interprets integrations between different software systems, including specific data exchanges, types of software interactions (web services, database connections), database schema design, and interactions with software integration tools.
• With guidance and direction, carries out technical testing of new software, software upgrades, and other changes/additions to existing software systems.

Senior Systems Analyst:

• Provides intermediate-level systems analyst work on enterprise software systems.
• Serves as the primary technical expert on specific systems and provides intermediate-level technical support for them.
• With limited supervision, collaborates with other technical staff and system users in the technical design, specification, and support of enterprise software systems.
• Independently, or with limited direction, specifies and documents integrations between different software systems including specific data exchanges, types of software interactions (web services, database connections), database schema design, and the use of software integration tools.
• Leads the rollout of technical processes related to software implementations, changes, and upgrades. Carries out the technical testing of new software, software upgrades, and other changes/additions to existing software systems.

Minimum Qualifications:

Education, training, and Experience Guidelines Bachelor's Degree from an accredited college or university in Information Technology, Computer Science, Computer Information Systems, Management Information Systems, Geographic Information Systems, or similar related field.

Licenses and Certification Requirements:

• Valid Class "C" Texas driver's license required. Out-of-state license holders must have a valid license and provide a three-year driving history.
• Certifications preferred: A+, Security+, Cloud+, AZ-900, ITIL, CySA+

Key competencies:

• Analytical and critical thinking
• Attention to detail
• Problem-solving
• Communication and collaboration
• Technical and domain expertise
• Learning and innovation mindset

Knowledge of:

• Computer networks, servers, virtual servers and desktop technology, Windows desktops, relational database management systems, and enterprise software applications (web, cloud, and server-based).
• Assessing software systems and their ability to meet the needs of business operations.
• Techniques and best practices of project management.
• Specific custom-off-the-shelf (COTS) software implementation methodologies.
• Specific areas of local government technology application that may include emergency service provision, geographic information systems (GIS), virtual desktop and server technologies, water, wastewater, and electric utility provision, and customer billing/relationship management.
• Local government business processes and functions, including budgeting, management structures, political structures, and public service delivery.
• Research techniques, IT best practices, and knowledge of contemporary issues and the latest trends in IT.

Skill in:

• Working with teams of technical staff, system stakeholders, and managers.
• Exercising judgment, diligence, and responsibility when dealing with important information systems.
• Analyzing business processes prepared by Business Analysts and translating them into clear, detailed technical specifications for technology systems.
• Developing effective technical documentation and designs for software systems.
• Installing, updating, and managing software systems at a highly technical level.
• Developing in-depth knowledge of the business functions that enterprise software systems support.
• Reading and understanding technical manuals, business documents, policies and procedures, and system documentation.
• Preparing technical specifications for software systems, networks, and databases.
• Working with outside software vendors and technical support staff.
• Working with computer programmers and software designers.
• Writing clear, accurate, and timely documentation.
• Writing clear, concise memos in non-technical terminology to brief managers and supervisors.
• Performing arithmetic and making projections and forecasts.
• Exercising sound judgment in interpretations and decisions on matters significantly affecting operations and costs.
• Establishing and maintaining effective working relationships with peers, clients, citizens, and vendors.

Physical Demands and Working Environment:

Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, and use of foot controls.

Hiring Range:

Systems Analyst: $36.35 - $45.53, hourly.

Senior Systems Analyst: $83,382.52 - $104,457.60, annually.