Managing Director of Operations
6 days ago
Application Deadline: 5 December 2025
Department: People and Culture
Employment Type: Full Time
Location: Oil Change International
Compensation: $140,000 - $150,000 / year
Description
NOTE: We are partnering with a recruiting agency to hire for this role so please apply using the link below.
https://oxfordhr.com/jobs/managing-director-of-operations/The Managing Director of Operations will join OCI's Executive Team at a pivotal moment, as the organization expands its presence globally with an established entity in the UK and a new entity in the Netherlands. Reporting to the Executive Director and working alongside the Managing Director of Organizational Strategy, the Managing Director of Operations will play a key role in shaping the internal infrastructure that enables OCI to scale its impact and advance its global mission.
This newly created position will lead the organization's operational strategy, ensuring strong alignment across OCI's finance, people and culture, technology, and administrative functions. The Managing Director of Operations will directly manage the Director of People and Culture, and oversee the finance, tech, and operations teams.
As a member of the Senior Leadership Team, the Managing Director will hold oversight on organizational sustainability, internal risk, and operational readiness. They will ensure that OCI's growth is strategically managed and sustainable, embedding effective systems and practices that support the organization's mission, staff, and long-term resilience.
Key Responsibilities
Organizational Leadership & Culture
- Collaborate with the Executive Director, the Managing Director of Organizational Strategy, and Senior Leadership Team to set and drive organizational vision, and strategy.
- Lead the operational strategy, ensuring strong alignment across Oil Change's finance, people and culture, technology, and administrative functions across 4 distinct entities.
- Serve as a member of the Senior Leadership Team, contributing to organizational planning, sustainability, and decision-making.
- Model effective leadership by demonstrating sound judgment, strong decision-making, and proactive problem-solving; fostering collaboration, inclusion, and equity across teams.
- Champion a culture of effectiveness, trust, transparency, and inclusivity through open communication and shared accountability.
- Lead the Justice, Equity, Diversity and Inclusion (JEDI) work, ensuring principles of justice and equity are embedded across OCI's operations, culture, and partnerships.
- Oversee OCI's financial management, administration, and budgeting, including coordination with a full service accounting firm.
- Work with the Executive Director, Managing Director of Organizational Strategy, and development team to develop and monitor OCI's budget and financial forecasting, ensuring alignment with organizational and programmatic goals.
- Liaise with the Board Finance Committee and Treasurer, supporting consistent financial oversight and reporting.
- Identify, monitor, and mitigate internal risks across human resources, finance, operations, and technology.
- Develop and maintain a risk mitigation framework that enables staff to identify and address risks proactively.
- Engage external expertise as needed to strengthen risk assessment and mitigation practices.
- Partner with the Managing Director of Organizational Strategy to manage both internal and external risks, including participation in the OCI's Security Team.
- Collaborate with executive leadership and the Senior Leadership Team to monitor organizational sustainability, including optimal size and structure, staff compensation and benefits, budgeting, planning processes, legal and risk management, and fundraising infrastructure.
- Oversee organizational operations across multiple countries, ensuring compliance with diverse employment, finance, legal, and other operational requirements.
- Lead the process of identifying new fiscal sponsorship or organizational hosting arrangements and serve as the primary point of contact with sponsors or hosts.
- Work closely with the Senior Leadership Team to align operational processes, timelines, and resources with OCI's annual planning cycle and biannual strategic plan reviews.
- In partnership with the Director of People and Culture, develop management policies and infrastructure that establish consistent, accessible, and equitable management practices, supporting both managers and non-managers in understanding their roles, ensuring mutual accountability, and providing resources for professional development and conflict resolution.
- Provide additional support to the Director of People and Culture to ensure that Justice, Equity, Diversity and Inclusion (JEDI) principles are clearly understood across the organization and integrated into internal processes, external partnerships, communications, and advocacy work.
- Offer direct support in resolving internal conflicts, and provide training, guidance, and resources to strengthen staff capacity in addressing interpersonal and professional challenges with sensitivity to privilege, class, and race.
- Support the Executive Director and Board members by coordinating Board and committee meetings, preparing agendas, and ensuring timely follow-up on agreed action points.
- Oversee and advance the organization's internal technology strategy, including determining priority systems and tools, allocating appropriate resources to staff, and ensuring compliance with security and data retention policy and protocols.
- Manage the Director of People and Culture and other operations staff, including the Senior Accounting Associate and Tech Associate, as applicable.
- Support direct reports in developing, prioritizing, and implementing activities that advance shared goals and OCI's mission.
- Empower direct reports by ensuring they have the tools, resources, and organizational support needed to work sustainably, contribute to broader organizational goals, and grow professionally.
- Provide mentorship and guidance to direct reports to foster professional development and overall well-being.
- Support direct reports in setting clear, achievable targets and deadlines, and in delivering high-quality work aligned with OCI's mission and values.
- Conduct annual 360° reviews of direct reports, providing constructive feedback, guidance, and support to reinforce strengths and address any performance concerns.
- Maintain and regularly update quarterly and annual work plans for self and direct reports.
- Adhere to established working hours and ensure consistent communication during work time.
- Respond to Slack and email correspondence daily during working hours to ensure smooth coordination across teams.
- Participate actively in organizational meetings, coordination sessions, and 360° performance reviews, incorporating feedback to continuously improve performance.
- At least 10 years of experience in a senior leadership role in operations, programs, human resources, or finance within a non-profit organization with an annual budget of USD 5 million or more. Experience working in a global and grant-funded organization is essential.
- Experience working within a UK or Netherlands incorporated organization, with a strong preference for candidates who have helped establish or supported the setup of a new legal entity, ideally in the Netherlands.
- Proven organizational and financial management skills, with strong attention to detail and the ability to manage complex projects while finding creative, practical solutions to challenges.
- Demonstrated people management experience, preferably overseeing global or geographically distributed teams.
- Strong collaboration skills, with the ability to work effectively with internal staff as well as external partners, contractors, and vendors.
- Deep understanding of the interdependence between programmatic and operational functions, preferably within a global campaigning or advocacy organization.
- Excellent verbal and written communication skills.
- Demonstrated commitment to social and environmental justice, with sensitivity to privilege, class, and race; dedication to incorporating principles of justice, equity, diversity, and inclusion in organizational work, and a collaborative, team-oriented leadership style.
As a full time staff member of OCI, you will be eligible for organization wide benefits that we work to keep equitable across all countries we operate in.
- Every other Friday off (average of 36 working hours per week)
- 5 weeks (25 days) of PTO
- Flexible working schedule
- Company computer based on preference
- Monthly phone and internet reimbursements
- Annual Healthy workspace stipend
- Co-working/office space reimbursement
- Fully paid organization and team retreats
- Full Medical/Dental/Vision coverage (for countries with private insurance)
- And more
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standard office environment / Remote
Travel: 2-4 weeks of travel should be expected annually.
Note: This role would not be eligible to participate in a collective bargaining unit.
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