Bilingual Help Desk Analyst

3 days ago

Greensboro, NC, United States Apex Systems Full time

Apex Systems is looking to hire a fully ONSITE Bilingual Help Desk Analyst for one of our clients based out of Greensboro, NC.

This assignment is anticipated to be a 12-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a first shift Monday-Friday schedule. If you are interested, please apply and we will reach out to you right away

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Diagnose and troubleshoot technical issues related to products or services both remotely and in-person.
  • Provide step-by-step guidance to customers to resolve their issues.
  • Escalate complex issues to higher-level support or specialized departments as needed.
  • Document customer interactions and solutions in the help desk system.
  • Follow up with customers to ensure their issues are fully resolved.
  • Maintain up-to-date knowledge of company products, services, and policies.
  • Collaborate with team members to improve customer service processes and outcomes.
Qualifications:
  • High school diploma or equivalent; additional technical certifications are a plus.
  • 2+ years of proven experience in a customer service or technical support role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using help desk software and other relevant tools.
  • Flexibility to work various shifts, including evenings and weekends.
  • Bilingual in Spanish and English is required.


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

  • Help Desk Analyst

    6 days ago

    Greensboro, NC, United States Apex Systems Full time

    Apex Systems is looking to hire an ONSITE Help Desk Analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 12-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a first shift Monday-Friday schedule. If you are interested,...

  • Help Desk Analyst

    2 weeks ago

    Greensboro, NC, United States Apex Systems Full time

    Apex Systems is looking to hire an ONSITE Help Desk Analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 12-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a first shift Monday-Friday schedule. If you are interested,...

  • Bilingual HR Assistant

    6 days ago

    Greensboro, NC, United States Graham Personnel Services Full time

    Graham Personnel Services is seeking a Bilingual HR Assistant for a growing company in the Triad!Temp to hire opportunity$25/hrBilingual in SpanishThe HR Assistant will support the HR department in a variety of tasks, including data management and reporting, onboarding and employee support, timekeeping and payroll, employee engagement, administrative...

  • Bilingual HR Assistant

    6 days ago

    Greensboro, NC, United States Graham Personnel Services Full time

    Graham Personnel Services is seeking a Bilingual HR Assistant for a growing company in the Triad!Temp to hire opportunity$25/hrBilingual in SpanishThe HR Assistant will support the HR department in a variety of tasks, including data management and reporting, onboarding and employee support, timekeeping and payroll, employee engagement, administrative...

  • Front Desk Administrator

    2 days ago

    Greensboro, NC, United States Greensboro Physical Therapy Full time

    JOIN OUR TEAM Position: Front Desk Administrator Setting: Outpatient Physical Therapy Clinic Location: Greensboro, NC Availability: Part-time or Full-time Join a Team That Moves With Purpose At Greensboro Physical Therapy & Sports Rehab, we help active individuals-from athletes to weekend warriors-recover, perform, and thrive. Our team is committed to...

  • Field Technical Support Representative

    2 weeks ago

    Greensboro, NC, United States Staffing the Universe Full time

    Field Technical Support Representative Location: Greensboro, NC Duration: Long-term Rate: DOE US Citizens, GC, EAD (H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Skill Requirements: Bilingual, local language + English WIC - face-to-face at front desk experiences with: ServiceNow ticket handling Mobile Devices (+...

  • Field Technical Support Representative

    2 weeks ago

    Greensboro, NC, United States Staffing the Universe Full time

    Field Technical Support Representative Location: Greensboro, NC Duration: Long-term Rate: DOE US Citizens, GC, EAD (H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Skill Requirements: Bilingual, local language + English WIC - face-to-face at front desk experiences with: ServiceNow ticket handling Mobile Devices (+...

  • Credit Systems

    2 days ago

    Greensboro, NC, United States Carter Bank and Trust Full time

    SUMMARY: The Credit Systems Analyst acts in the capacity of administrator on various platforms, such as Sageworks/Abrigo, and works with multiple departments to review the structure, content, and quality of system-generated reports and conducts advanced reporting. This position streamlines current processes and reports, and works on various special projects...

  • Data Analyst

    1 week ago

    Greensboro, NC, United States Manpower Group Inc. Full time

    Our client, a leader in the Human Resources services industry, is seeking an HR Data Analyst to join their team. As an HR Data Analyst , you will be part of the Human Resources Department supporting HR Operations and Reporting teams . The ideal candidate will have strong analytical skills, excellent communication, and attention to detail , which will align...

  • Data Analyst

    1 week ago

    Greensboro, NC, United States Manpower Group Inc. Full time

    Our client, a leader in the Human Resources services industry, is seeking an HR Data Analyst to join their team. As an HR Data Analyst , you will be part of the Human Resources Department supporting HR Operations and Reporting teams . The ideal candidate will have strong analytical skills, excellent communication, and attention to detail , which will align...