Tier 1 Help Desk
5 days ago
A company local to Anchorage, AK is hiring for a Tier 1 Help Desk. You will be the first point of contact for technical support, helping u via phone, email, or in person. You will troubleshoot basic IT issues, manage support tickets, escalate when needed, and document solutions. You will also monitor systems, respond to alerts, and guide u on how to use software effectively-all while delivering excellent customer service.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2-3 years experience of IT support experience
1-3 years Microsoft background
Strong customer service and communication skills
CJIS Clearance
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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