Front Desk Agent

23 hours ago

Anchorage, AK, United States Crestview Management, LLC Full time

We are seeking a friendly, detail-oriented Front Desk Agent to join our team during an exciting time of ongoing renovations and transitioning to a new lobby and front desk look. This role requires a professional who can handle guest interactions with warmth, efficiency, and adaptability while ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Guest Services & Check-In/Check-Out: Greet guests with a welcoming attitude, process reservations, and handle room assignments efficiently.
  • Renovation Awareness & Communication: Provide clear, professional updates regarding the ongoing renovations, including potential noise disruptions, alternate amenities, and timelines.
  • Problem Resolution: Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction.
  • Financial Transactions: Handle payments, deposits, and refunds accurately, ensuring all transactions comply with company policies.
  • Safety & Security: Maintain guest privacy, follow hotel security protocols, and monitor lobby activity.
  • Administrative Tasks: Answer phone calls, respond to emails, manage special requests, and maintain an organized front desk area.
  • Collaboration: Work closely with housekeeping, maintenance, and management to ensure seamless operations, especially during the renovation phase.
Qualifications & Skills:
  • Previous hotel front desk or customer service experience preferred.
  • Ability to work in a fast-paced environment and handle unexpected challenges with professionalism.
  • Strong communication and problem-solving skills.
  • Familiarity with hotel property management systems (PMS) is a plus.
  • Flexible schedule, including weekends and holidays.
  • Ability to stand for extended periods and multitask efficiently.
Job Type: Full-time

Benefits:
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance
Schedule:
  • 4 hour shift
  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Overnight shift
  • Rotating weekends
  • Weekends as needed
Experience:
  • Hotel experience: 1 year (Preferred)
Work Location: In person

Job Types: Full-time, Part-time

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
Schedule:
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift


Work Location: In person

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