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Call Center Representative
2 weeks ago
Department: Vibes And Verbs
Employment Type: Full Time
Location: Boston, MA
Compensation: $61,000 - $66,000 / year
Description
Job Description
We are seeking a motivated and customer-oriented individual to join our team as a Call Center Representative. In this role, you will be the first point of contact for our clients, providing exceptional service and support through inbound and outbound calls. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy.
- Assist customers with inquiries, requests, and complaints regarding our products and services.
- Document all interactions accurately in our customer relationship management (CRM) system.
- Resolve customer issues effectively and escalate complex cases to appropriate departments when necessary.
- Provide product recommendations and upsell additional services when appropriate to enhance customer experience.
- Maintain a thorough understanding of our products, services, and company policies to provide accurate information.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal communication skills with a pleasant phone demeanor.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient in using computers and different software applications, including CRM systems.
- Ability to work flexible hours, including evenings and weekends, as needed.
Benefits
- Competitive salary within the range of $61,000 - $66,000 per year.
- Opportunities for professional growth and career advancement.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Supportive and collaborative work environment.
