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Remote Call Center Agent

2 weeks ago

Boston, MA, United States Bayscapes Inc Full time

Bayscapes Inc. is seeking a professional and customer-focused Remote Call Center Agent to join our team. In this role, you will handle inbound and outbound calls, respond to customer inquiries, and provide exceptional support — all from the comfort of your home.

Key Responsibilities:

Answer incoming calls and respond to customer questions and concerns

Make outbound calls to follow up on inquiries or provide service updates

Accurately document customer interactions in our CRM system

Resolve issues promptly or escalate when necessary

Maintain a courteous and helpful attitude in all interactions

Qualifications:

Prior experience in a call center or customer service role preferred

Excellent verbal communication and listening skills

Comfortable working remotely with minimal supervision

Strong multitasking and problem-solving abilities

Dependable internet connection and a quiet work environment