Mobile Device Administrator

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as a Mobile Device Administrator located in one of our various offices.

We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role will be based in one of our various offices, on a remote basis. This role reports to the Enterprise Messaging Manager.

Position Summary

A technical expert, who is a self-starter with an innate aptitude for technology. A resilient confident technical professional, who feels comfortable working in a larger team of professionals and has a lot of pride in their personal effectiveness and contributions. A person with a can-do attitude and believes that they can solve any problem given the time and resources.

Key Responsibilities

• Provides support for mobile device activations with cellular providers, both domestic and international
• Supports enrollment of mobile devices in Microsoft Intune
• Secures, monitors, manages and supports mobile devices deployed across mobile operators, service providers and the enterprise
• Responsibilities will include but not limited to firmware updates over the air, Diagnostics, Remote Configuration and Provisioning, Security, Backup/Restore, Network Usage and Support, Mobile asset tracking and management, Device Policy Management, Remote Lock and Wipe and Device Provisioning
• Documents procedures and standards
• Develops and implements access, monitoring, control procedures and documentation
• Resets, installs and configures applications and related credentials on mobile devices
• Responsible for troubleshooting and diagnostics of mobile devices
• Participates in preparing and testing the disaster recovery plan.
• Provides 24x7 response and assistance for all urgent and related responsibilities.
• Provides subject matter expertise support to Help Desk and end users.
• Supports team administrators and engineers and acts as resource to other team members
• Participates in the on-call rotation process
• Works with Senior engineers to develop, document and implement Intune policies in support of Firm requirements for security and compliance
• Performs other duties as assigned/required

Qualifications

Skills & Competencies

• Hands-on knowledge of configuring iOS Devices, Android, and other mobile platforms and devices is required
• Achieve optimum performance and availability standards in accordance with service level agreements by assessing, implementing and managing appropriate mobile technical solutions
• Applicant must possess excellent customer service skills dealing with external, inter-organizational and vendor contacts
• Must be available after hours and on-call support as required
• Must be able and willing to work flexible shifts as required and communicate by phone and in person with customers and appropriate organizations
• Successful candidates should demonstrate strong written/verbal communications, problem solving, organizational and interpersonal skills including willingness and ability to document and share information
• A background in Azure level scripting (Graph, PowerShell, etc.) and understanding of automation for operational functions
• Familiarity with inter-networking concepts such as TCP/IP, DNS, LDAP, firewalls, Local and Wide Area Networks
• The standard work hours for this position are: 8:00 a.m. - 5:00 p.m. Eastern Standard Time (EST) / 8:00 a.m. - 5:00 p.m. Pacific Standard Time (PST)
• Occasional travel required

Education & Prior Experience

• Bachelor's degree or equivalent experience
• Minimum of 2 years managing mobile devices
• Knowledge of mobile security industry standards preferred
• Knowledge of windows server administration preferred
• Able to take highly technical discussions to the appropriate level to foster proper understanding to drive decisions and forward progress
• Excellent oral and written communication skills
• Analytical ability to solve complex problems
• Can understand both business process as well as underlying systems

Technology

• Experience with Mobile Device Management (MDM) software required, Intune and Microsoft solutions
• Demonstrated knowledge of iOS, Android and other mobile Operating systems

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.

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