Service Advisor II
2 weeks ago
Non-Exempt
Job Summary:
The Service Advisor II plays a critical role in delivering exceptional customer service while managing and coordinating automotive service and repairs. In this role, you will leverage your experience to handle more complex customer issues, provide technical guidance to customers and service technicians, and contribute to the overall efficiency and success of the service department.
Essential Functions:
- Welcome and greet customers professionally and courteously.
- Listen attentively to customer concerns, accurately document vehicle symptoms, and effectively communicate this information to service technicians.
- Provide detailed explanations of recommended services and repairs, including cost estimates and timelines.
- Address and resolve customer inquiries and concerns promptly and professionally.
- Maintain continuous communication with customers throughout the service or repair process, updating them on progress and any changes.
- Coordinate with the parts department to ensure timely availability of necessary parts for scheduled jobs.
- Monitor the progress of each vehicle throughout the day, ensuring timely completion of work and updating customers accordingly.
- Drive and inspect customer vehicles to identify and recommend additional services or repairs that may benefit the customer based on vehicle condition and manufacturer recommendations including upsell service packages and promotions, as appropriate.
- Review completed work orders with customers, explaining the repairs and services performed in detail. Based on vehicle conditions and manufacturer recommendations, recommend additional services or repairs that may benefit the customer. Upsell service packages and promotions as appropriate.
- Demonstrate a strong understanding of automotive systems and repairs to provide knowledgeable guidance to customers and service technicians.
- Assist service technicians with technical questions or issues as needed.
- Provide guidance and support to Service Advisor I colleagues, assisting them in handling complex customer issues and developing their skills.
- Collaborate closely with service technicians, parts advisors, and other team members to resolve customer concerns and ensure smooth service operations.
- Foster a positive team environment through effective communication and collaboration.
- Accurately document all interactions, transactions, and service details in the dealership's computer systems or service management software.
- Prepare detailed repair orders (ROs) and invoices for completed work, ensuring accuracy and completeness.
- Collect payments from customers and process transactions promptly and accurately.
- Maintain a well-organized and clean work environment, including the service advisor's desk and customer waiting areas.
- Maintain satisfactory attendance.
- Perform other related duties as assigned.
- None.
Minimum Qualifications:
- 2 years of experience in an automotive service advisor role.
- Valid driver's license and safe driving record; required to have California driver's license within 30 days following date of hire.
- Proven experience as a Service Advisor in an automotive service environment, with a strong track record of delivering exceptional customer service.
- Advanced technical knowledge of automotive systems and repairs.
- Ability to lift up to 15 pounds.
- Willingness to participate in ongoing training and professional development.
- Ability to perform all essential functions of the job description.
- Training in automotive technology.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and service technicians.
- Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
- Proficient in computer systems and software used in automotive service departments.
- Attention to detail and accuracy in paperwork and financial transactions.
- Prolonged periods of standing while interacting with customers, attending to service orders, and coordinating with the service team.
- Frequently move around the service area to assist customers, check service progress, and interact with team members.
- Extended periods of sitting at a desk or workstation to handle administrative tasks such as entering data, preparing invoices, and managing schedules.
- Repeated keyboard and mouse use for data entry, managing service records, and communicating via email or software.
- Frequently lift and carry items weighing up to 15 pounds.
- Typical dealership or repair shop environment, including noise, dust, and varying temperatures.
- May occasionally visit service bays or workshops to discuss vehicle issues with technicians.
- Many odors may be present.
- Noise moderate.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employer Paid Life Insurance
- Employer Paid AD&D
- 401k (with Employer match)
- Vacation Package
- Tenure recognition and awards
- Vehicle Purchase Discount Program
- Vehicle Service Discount Program
- Golf Benefits at Maderas Golf Club (subject to qualification)
If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.
Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.
We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.
Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person's identification as male, female, a gender different from the person's sex at birth, or transgender); gender expression (including a person's gender-related appearance or behavior, whether or not stereotypically associated with the person's sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.
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