Front Desk Coordinator

3 days ago

Las Vegas, NV, United States Rio Hotel and Casino Full time
WHAT YOU'LL DO

The Front Desk Coordinator plays a key role in ensuring the smooth daily operations of the hotel through efficient scheduling, administrative support, and guest service coordination. This position requires a detail-oriented professional who can manage batch processing tasks, coordinate team schedules, handle guest and internal calls, and provide front desk coverage when needed.

ROLE EXPECTATIONS

  • Manage and process daily batch reports for reservations, payments, and system reconciliations.
  • Ensure accuracy in posting, balancing, and verifying end-of-day transactions.
  • Collaborate with accounting and reservations teams to resolve discrepancies.
  • Prepare and maintain departmental schedules, ensuring adequate staffing levels for front desk and guest services.
  • Track time-off requests, shift swaps, and attendance records.
  • Assist with onboarding and training coordination for new team members.
  • Answer and direct incoming calls promptly and professionally.
  • Handle guest inquiries, service requests, and escalations with courtesy and efficiency.
  • Support communication between departments to ensure seamless guest experiences.
  • Provide backup coverage for front desk shifts as needed, maintaining the highest level of guest service.
  • Perform check-in/check-out procedures, manage room assignments, and process payments.
  • Maintain a professional presence in the lobby and assist with guest arrivals or departures during peak periods.
  • Assist in compiling daily and weekly reports for management.
  • Help ensure compliance with hotel policies, safety standards, and brand service guidelines.
  • Support the coordination of VIP arrivals, group check-ins, and special requests.
  • Respond to Medallia reviews
  • Order supplies for departments
SUPERVISORY RESPONSIBILITIES

N/A

REQUIREMENTS
  • Previous hotel or administrative experience preferred; front desk, reservations, or hotel accounting background a plus.
  • Strong computer skills with proficiency in PMS systems (Opera).
  • Excellent organizational and multitasking abilities.
  • Strong communication and customer service skills.
  • Ability to work flexible shifts, including weekends and holidays, as required.
PREFERRED
  • Operational knowledge of working with a global brand (Marriot, Hyatt, Hilton, etc).
  • Experience with planning and operations during system integrations and transitions.
CERTIFICATIONS, LICENSES, REGISTRATIONS
  • Must be able to qualify for licenses and permits required by federal, state and local regulations.
PHYSICAL REQUIREMENTS
  • Ability to stand for extended periods when providing front desk coverage.
  • May occasionally lift or move up to 25 pounds.
WORKING CONDITIONS
  • Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

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