Physical Security Systems Support Engineer

Who We Are

At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You'll Work With

The Information Technology organization is the technological foundation of our business and works in collaboration with our partners from across the company. The team drives technology and digital transformation, partners with business leaders to design and execute new strategies through IT and operations services and ensures the necessary IT risk management and security measures are in place and aligned with enterprise architecture standards and principles.

About The Role

This role will report to the Director of Physical Security Infrastructure. The role is responsible for assisting in the management of all enterprise physical security technology systems and security hardware devices as well as troubleshooting and end user support. The role will lead efforts to optimize our physical security infrastructure posture and drive optimization and automation initiatives to elevate our security technology.

Responsibilities

• Manage day to day physical security systems and applications: Access Control, Video Surveillance, Intrusion Detection, Intercommunications, Physical Identity & Access Management and Visitor Management systems.
• Provide Tier 2 physical security systems technical support for all end-users and teams in other regions / time zones outside the United States.
• Support and assist badging office users with badging software, printer or connection issues.
• Support and assist end-users with reporting and necessary documentation.
• Program and configure physical security systems, coordinate with project management team and security vendors onsite to bring devices online, and test and commission devices for all new capital and internal project systems installations.
• Support end-users with accessing applications, basic use of applications and troubleshooting issues when necessary.
• Coordinate software troubleshooting and issue resolution with system manufacture's tech support when necessary.
• Coordinate physical troubleshooting and issue resolution with security vendor technicians support onsite when necessary.
• Coordinate and track service and maintenance for physical security equipment and devices.
• Participate in physical security systems upgrades and updates.
• Manage firmware updates and security certificates installations/updates for physical security systems IP devices.
• Perform other duties as required by the Director of Physical Security Infrastructure.

Skills and Qualifications

• Bachelor's degree in computer science, Information Technology or related field preferred, and 3 years physical security systems experience with administration, programming and managing Access Control, Video Surveillance, Intrusion Detection, Intercommunications, Physical Identity & Access Management, Visitor Management systems.
• 7 years' physical security systems experience in lieu of degree.
• Subject matter expert on integrated electronic security system platforms to include software, hardware, systems integrations, customizations and overall administration.
• Experience with Genetec Security Desk (Omnicast & Synergis), Honeywell Pro-Watch and Alert Enterprise PIAM preferred.
• Excellent written and verbal communication skills with executive level briefing experience.
• Experience with MS Office 365 suite; Outlook, Word, Excel, PowerPoint, etc.
• Experience with CRM ticketing systems preferred (i.e. ServiceNow).
• Physical security industry certifications are a plus (CPP, PSP, CSPM, etc.).

Compensation

The anticipated salary range for this position is $110,000 to $135,000 for Jersey City, NJ and Woodland Hills, CA regions at the commencement of employment. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate's geographic location, skills, experience and other qualifications.

In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.

Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.

Work Location

This position is based in Corebridge Financial's Houston, TX, Woodland Hills, CA, or Jersey City, NJ office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

Estimated Travel

May include up to 25%.

#LI-SAFG #LI-CW1 #LI-Hybrid

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.

We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

To learn more please visit: www.corebridgefinancial.com

Functional Area:

CS - Corporate Services

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

American General Life Insurance Company

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