Current jobs related to Technical Support Engineer - Orlando, FL - Akraya


  • Orlando, FL, United States Nscglobal Full time

    Onsite Support Engineer We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment...


  • Orlando, FL, United States Nscglobal Full time

    Onsite Support Engineer We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment...


  • Orlando, FL, United States Nscglobal Full time

    Onsite Support Engineer We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment...


  • Orlando, FL, United States Nscglobal Full time

    Onsite Support Engineer We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment...


  • Orlando, FL, United States Nscglobal Full time

    Onsite Support Engineer We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment...


  • Orlando, FL, United States Nscglobal Full time

    Onsite Support Engineer We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment...


  • Orlando, FL, United States Nscglobal Full time

    Onsite Support Engineer We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment...


  • Orlando, FL, United States Nscglobal Full time

    Onsite Support Engineer We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment...


  • Orlando, FL, United States Nscglobal Full time

    Onsite Support Engineer We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment...


  • Orlando, FL, United States Nscglobal Full time

    Onsite Support Engineer We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment...

Technical Support Engineer

2 weeks ago


Orlando, FL, United States Akraya Full time

Primary Skills: JavaScript (Expert), Java (Intermediate), Troubleshooting (Expert), Debugging (Expert), ITIL (Knowledge) Contract Type: W2 only Duration: 12 months with possibility of extension Location: Orlando, FL Pay Range: $32.00-$35.00 per hour Work Authorization: Only USC/GC Job Summary: The Technical Support Engineer will play a crucial role in resolving complex challenges on the ServiceNow platform, combining their deep technical knowledge with stellar communication skills to support and ensure customer success. This role demands proactive engagement and a tactical approach to critical issue resolution, along with collaboration with internal teams to drive customer success and contribute to the continuous improvement of the ServiceNow product. The position involves both maintaining technical expertise in key areas and utilizing that expertise to support customers directly. Key Responsibilities: Provide guidance on workflow prioritization for effective workload management. Display exceptional queue and case management skills. Perform case quality checks, ensuring cases are effectively progressing. Deliver training on new products to enhance team knowledge. Collaborate across functions with internal stakeholders for product improvement. Must-Have Skills: Profound ability to troubleshoot, resolve, and analyze code for technical issues. Strong hands-on experience with JavaScript, HTML, CSS. Excellent coordination skills to resolve customer issues alongside engineering and escalation teams. Industry Experience: Experience with SaaS products is crucial for understanding customer and technical issues. Prior experience in IT service management and knowledge of ITIL business processes is preferred but not mandatory. ServiceNow platform implementation experience is desirable. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022) Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires Join Akraya Today Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team