Appointment Scheduler II

Bienvivir All-Inclusive Senior Health ("Bienvivir") is a community-based, patient-centered, comprehensive health care delivery system that advocates and promotes quality of life, optimum independence, dignity, and choices in a nurturing environment for frail seniors. Since 1987, Bienvivir has served the frail seniors of El Paso, Texas through the provision of the Program of All-Inclusive Care for the Elderly ("PACE"). PACE is a unique managed care benefit for frail seniors (referred to as participants) age 55 and older who are certified by the state as needing nursing home level care and who reside in a PACE service area. PACE programs coordinate and provide comprehensive medical and support services so that participants can remain independent and stay in their homes for as long as safely possible.

Bienvivir is currently accepting applications for the following position: APPOINTMENT SCHEDULER II. Under the direct supervision of the Dispatch Supervisor, the Appointment Scheduler II is responsible for calling Specialists' offices and confirming appointment information, to include date, time, and address. The Appointment Scheduler II reschedules and reminds participants and/or family members of upcoming appointments.

Responsibilities:

• Calls Specialists' office two days prior to the participant's appointment to confirm appointment date, time, and location. Consecutively, the scheduler reminds participants/family members of appointment.
• Reschedules all routine and non-routine appointments and procedures, e.g., diagnostic, imaging surgeries, follow-ups, etc. consistent with the participants' diagnosis and procedure request/physician's order, based on, urgency, provider, time/location while utilizing automated scheduling system.
• Enters appointment notes/special instructions requested by the specialist in the electronic medical record.
• Provides accurate, detailed information to the clinic staff regarding test preparations and any other directional information needs as requested by the specialist.
• Responsible for participating in weekly meetings with designated staff to discuss and coordinate transportation and escorts for the following week's appointments.
• Communicates daily with specialists' offices to inform them of any late and/or cancelled appointment(s) and enters information in an automated scheduling system to create participant appointment matrix.
• Responsible for preparing and sending all necessary paperwork to specialist office, e.g., Protected Health Information (PHI), such as X-Ray films, CDs, Medication List, Biographical Information, etc.
• Maintains current automated scheduling system(s) to create participant appointment matrix of rescheduled appointments.
• Maintains an established filing system, retrieves documents, and creates new files as required.
• Adheres to regulations regarding participant confidential information and HIPAA.
• Prepares a variety of periodic and special reports that may require gathering of information from different sources, compiling data and arranging it into a proper format.
• Maintains accurate & timely data using appropriate automated system.
• Completes projects and perform other duties as assigned by immediate supervisor or department manager.
• Provides coverage, as necessary, for other members of the department due to vacancies or absences to avoid backlogs and delays.

Qualifications / Requirements:

• High School Diploma or equivalent.
• Associate Degree and/or certificate program preferred.
• One to two years of medical clinic administrative or medical scheduling experience preferred.
• Educated on and compliant with HIPAA regulations; maintains strict confidentiality of patient and client information.
• Bilingual preferred (English/Spanish).