Data Center Technician IC4

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone is seeking a mid-level Data Center Technician to apply their technical skills in a fast-paced and complex environment. Having an extensive working knowledge of server hardware, data center infrastructure and the desire to participate in projects happening in the data centers and data rooms is crucial to this role. Work with client teams to perform data center repairs and technician duties such as provisioning, repairs, decommissioning, moves, troubleshooting, shipping, and inventory management. Help ensure operational readiness of hardware by consistently offering detailed, ongoing feedback. This person should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. The candidate should also have working knowledge and experience in several of the following core areas: Networking, Programming/Scripting, Hardware and OS repair.

How You Will Make An Impact:

Work within the clients ticketing system and SLA's in support of the health of the clients server fleet

In-depth usage of command-line tools and techniques, both Linux and client-specific.

Perform root cause analysis of complex technical issues and drive resolution.

Hardware installation, rack and stack, cabling, provisioning, and decommission.

Coordinate with internal Data Center teams on dependent tasks (e.g. Network configuration on a rack that is needed for a new server)

Responsible for assisting with projects (new capacity, as well as retrofits) and repairs throughout the data center, including partnering with cross functional teams to achieve success

Understand and debug hardware, and Linux and Windows OS related issues using command-line tools and techniques

Rack integration

Device/System configuration and flashing firmware

System troubleshooting with remote engineers

Hardware diagnosis and/or repairs - Familiarity with server hardware/configurations, oob (ipmi/idrac), part swaps, isolating failed components

Document installation, repair procedures, and rack layouts

Provide feedback for HW troubleshooting, testing, and installation

Validate repair documentation for hardware and configurations

Support on-site vendor visits by escorting and assistance with internal tools

Asset/Inventory Management and performing audits - Ex: mac address updates

Equipment support RMA

Assist in the standardization of hardware for production, tooling, and automation

Assist in the development of hardware requirements and specifications assist with projects (new capacity, as well as retrofits) and repairs throughout DC

Other tasks as required to support the service on a local basis

Organization of datahalls

What You Need To Succeed:

Extensive understanding of PC / server hardware

Familiarity with Datacenter standards and hardware

Proficiency on the Linux command line with common UNIX tools

Minimum 1 year of experience with Linux system administration, network administration

Driven, self-motivated work ethic - ability to work independently

Eagerness to learn new technologies and adapt to constant change

Focused, detail oriented, able to manage and analyze technical data from multiple sources

Ability to dynamically switch between people-oriented and technically-oriented mindsets

Efficient written and verbal communication skills

Optional: Knowledge of OCP hardware

Able to safely lift and move a minimum of fifty (50) pounds

Compensation

Estimated Pay Range: $38.00 - $40.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

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