Application Support Specialist

Quality Staffing, Inc., also doing business as Goddard Mason Executive Search, a leading full-service employment agency matching qualified talent with some of the area's top companies, is looking for an experienced System Administrator/Application Support Specialist to work through our agency as a contract employee with the Tennessee Department of Health (TN DOH) located in Nashville, TN. This is an on-site position working from 8:00 am to 5:00 pm Monday through Friday for a total of 37.5 hours per week. The pay rate for this position is $28.50 per hour.

Application Support Specialist Job Summary:

The focus of the Application Support Specialist role is strictly to provide application-level support for the Licensure and Regulation System (LARS) and Zendesk, including configuration, ticket resolution, and workflow optimization. The role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed. The position will be in-office with the potential for remote work upon completion of training and demonstrated proficiency.

Application Support Specialist Job Duties and Responsibilities will include:

1. Ensuring the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.

• Action Steps:

1. Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.
2. Follow up with the requestor for any additional needed information within 1 business day.
3. Ensure all communication with the requestor is noted withing ServiceNow.
4. Ensure all time spent on non-HRB tickets is noted within ServiceNow.

1. Ensuring the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed.

• Action Steps:

1. Collaborate with the LARS Application Coordinator to ensure complete and accurate requirements are gathered.
2. After requirements are gathered, provide an anticipated tie line for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes.
3. Work with the Application Trainer or STS QA Resources to ensure the appropriate testing is completed.
4. Work with the LARS Application Coordinator to ensure the requestor's sign-off is obtained.

1. Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.

• Action Steps:

1. Ensure all changes are consistently logged within one business day of implementation.
2. Store any supporting documentation in the assigned location within the SharePoint site.
3. Collaborate with the LARS Application Coordinator to maintain an up-to-date log.

Job Requirements

Minimum Security Clearance:

No Clearance

Minimum Education, Skills and Requirements Needed for Application Support Specialist position:

• Communication and Collaboration Skills:
  1. Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests.
  2. Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel.
  3. Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively.
• Technical Knowledge & Skills:
  1. Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices.
  2. Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies.
  3. Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management.
  4. Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows.
  5. Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint.
• Master's OR Bachelor's degree with three (3) years of relevant experience OR High School Diploma with eight (8) years of relevant experience.

Additional Information About the Application Support Specialist position:

This position will not include responsibilities typically associated with general IT support. Specifically, this position WILL NOT be expected to:

• Provide desktop support or troubleshoot individual workstation issues
• Deploy or install hardware or software
• Address network connectivity problems or infrastructure-related concerns
• Manage physical devices, printers, or peripheral equipment
• Perform system-wide upgrades or server maintenance

Benefits Include:

• Weekly Pay/Comparable Wages
• Major Medical Insurance
• Indemnity Medical, Dental and Vision Insurance
• Term Life Insurance and Short-Term Disability

Interested? Here is how to apply:

• Click on 'Apply Now' and complete the process.
• This job closes on 11/28/25 (or when the position is filled) and will no longer accept resumes after this date.

Quality Staffing, Inc. and our subsidiaries are equal opportunity employers and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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