Senior Account Executive, Ticket Sales

Senior Account Executive, Ticket Sales Role Description

Location: Detroit, MI


About Detroit City FC

Detroit City FC (DCFC) is a progressive, community-driven professional soccer club that embodies the spirit of Detroit's resilience and pride. Known for its passionate supporter base and commitment to inclusivity, DCFC has become a symbol of innovation and connection, fostering meaningful relationships with fans, businesses, and the local community. As a member of the United Soccer League, DCFC is dedicated to excellence both on and off the pitch.

With an eye towards future growth, DCFC is preparing for a transformative milestone: the opening of a new stadium, AlumniFi Field in 2027. To that end, the club is dedicated to winning matches, promoting the sport of soccer, fostering a diverse and inclusive environment, authentic storytelling, and making our city a safer and more equitable place.


Position Purpose

The Senior Account Executive will contribute immediately through outbound sales efforts, relationship building, and strong activity habits, while helping elevate the overall performance and professionalism of the ticket sales team. This position will report to the Manager of Ticket Sales & Service.


Key Responsibilities

Prospect, research, and close ticket sales leads through outbound calls, text/email initiatives, referrals, and in-person appointments.

Sell all Detroit City FC ticket products, including season memberships, partial plans, suites, party decks, and group outings.

Consistently meet or exceed established sales goals, activity metrics, and revenue benchmarks.

Represent Detroit City FC at networking events, community events, and offsite activations to promote ticket sales.

Serve as an ambassador of the Detroit City FC brand throughout the community and on matchdays.

Provide excellent customer service throughout the sales process and follow-through on all sold accounts.

Maintain accurate records of sales activity, follow-ups, and pipeline management within the CRM system.

Execute proven sales processes with consistency, professionalism, and urgency.

Participate in sales meetings, trainings, and team development sessions.

Contribute positively to the team culture through collaboration, accountability, and strong work ethic.

Perform in-game and event-day responsibilities during Detroit City FC matches and special events.

Qualifications

Bachelor's degree in Sports Management, Business, Marketing, or a related field; or equivalent professional experience.

2+ years of ticket sales, inside sales, or B2B sales experience, preferably in sports or entertainment.

Demonstrated ability to consistently meet or exceed sales goals.

Strong communication, interpersonal, and organizational skills.

Proficiency with Google Workspace (Docs, Sheets, Slides) and CRM/ticketing platforms.

Ability to work flexible hours, including evenings, weekends, and holidays as required.

Comfortable operating in a fast-paced, high-volume sales environment.

Competitive, self-motivated, and results-driven.

Soccer knowledge preferred but not required.

Bilingual (Spanish or Arabic) a plus, but not required.

This position does not require a valid driver's license.


Compensation and Benefits

Competitive salary aligned with experience.

Comprehensive benefits including health, and soon, retirement.

Professional growth opportunities within a fast-evolving soccer club on the cusp of significant expansion.


Supervisory Responsibility

This position does not have direct supervisory responsibilities.

Work Environment

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job. While performing

the duties of this job, the employee is regularly required to exchange ideas and information. This is a somewhat sedentary role; however, some filing is required. The position requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Detroit City Football Club LLC is an equal opportunity employer that abides by all Federal, State, and local employment laws.

Job Questions:

1. Are you available during nights and weekends for games?