Office Assistant IV

LOCATION: KAUAI VETERANS MEMORIAL HOSP | PFS

POSITION STATUS: 1.00 | Permanent

SALARY RANGE: BU03 | SR10

SALARY RATE: $41,652.00 (Annual Salary) based on the FTE

JOB DUTIES: This is a regional position that is located in the Patient Financial Services (PFS) department of Kaua'i Veterans Memorial Hospital (KVMH) of the Hawai'i Health Systems Corporation (HHSC) Kaua'i Region, a public benefit corporation of the State of Hawai'i. HHSC Kaua'i Region consists of KVMH and Samuel Mahelona Memorial Hospital (SMMH), both critical access hospitals; The Kaua'i Region Clinics; and its affiliates.

The PFS department plays a critical role in managing our clinically driven revenue cycle system, which supports the organizational goals and overall financial health of the Kaua'i Region. It is the central hub where clinical and financial data is merged through interdepartmental collaboration, technology, and patient satisfaction; is responsible for a variety of revenue cycle services including admitting and registration (patient access), patient accounting, financial counseling, payer negotiations, price transparency, charge description master management, denials management, health information management, and financial informatics; coordinates activities related to payer credentialing, provider enrollment, claims management, payments, credit balances, insurance reimbursement, and self-pay management in accordance with Federal, State, and other regulatory requirements.

The Office Assistant IV (PBX/PFS) (Regional) performs senior level clerical work that involves a wide range of clerical functions where some originating and planning of work are required and/or a variety of highly complex clerical or administrative tasks that are primarily substantive in nature and requires evaluating information for conformance with established requirements and interpreting laws, rules and regulations in order to determine appropriate disposition and use of judgment because problems are often not covered by standard instructions or established techniques, systems or procedures; carries out assignments independently, and accomplishes work with substantial use of discretion and selectiveness in deviating from established processes and procedures; and performs other duties as assigned. Job responsibility also includes but not limited to telephone switchboard functions, communication systems, and the bi-directional postal activities of the hospital. Position may be required to work extended hours, including work on weekends and holidays, dependent on operational needs.

The position reports to the Regional Registration and Payer Reimbursement Manager, position no. 109803, or its designee.

THE MINIMUM QUALIFICATION REQUIREMENTS ARE: Applicants must meet all of the following requirements. Please note that unless specifically indicated; the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week.

EDUCATION: None required. High school diploma preferred.

BASIC EXPERIENCE: Six (6) months of work experience which demonstrated knowledge of English grammar, spelling, arithmetic; ability to read and understand oral and written instructions; write simply and directly and compare words and numbers quickly and accurately.

CLERICAL EXPERIENCE: Two (2) years of work experience which involved performance of a variety of clerical tasks and demonstrated knowledge of office practices and procedures, and the ability to carry out procedures in clerical work systems, and operate various kinds of office equipment and technologies.

SUPERVISORY EXPERIENCE/SUPERVISORY APTITUDE: Some positions require applicants to possess supervisory experience or supervisory aptitude.

• Supervisory experience which demonstrated the applicant's knowledge of and ability to apply the principles, practices, techniques and methods of supervision including: (1) planning, organizing and directing the work of others; (2) assigning and reviewing work; (3) advising others on difficult work problems; (4) timing and scheduling work; and (5) training and developing employees.
• Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects; by serving as a group or team leader, or in similar work in which opportunities for demonstrating supervisory capabilities exist; by completion of training courses in supervision accompanied by application of supervisory skills in work assignments; or by favorable appraisals by a supervisor indicating the possession of supervisory potential.

PREFERRED EXPERIENCE: One (1) year of work experience as an operator and/or clerical experience in a healthcare setting of a hospital or allied medical care facility.

KEYBOARDING/COMPUTER SKILL REQUIREMENT: Some positions require keyboarding proficiency and/or the ability to use computers and word processing and/or other software applications. Positions that require keyboarding/typing skill (40 net words per minute) are typically at the Office Assistant II and higher levels.

SUBSTITUTIONS ALLOWED:

1. Graduation from high school or equivalent may be substituted for Basic Experience.
2. Excess Clerical Experience May be Substituted for Basic Experience.
3. Successful completion of a substantially full-time equivalent clerical/office support/business technology curriculum leading to a degree, diploma or certificate at an accredited community college, business or technical school which included courses in English, clerical/office procedures, and mathematics may be substituted for the required Clerical Experience on the basis of fifteen (15) semester credits of satisfactorily completed coursework for six (6) months of experience, up to a maximum of two (2) years.
4. Education in a Bachelor's program at an accredited college or university may be substituted for Clerical Experience on the basis of fifteen (15) semester credits for six (6) months of experience, up to a maximum of two (2) years.

QUALITY OF EXPERIENCE: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that he/she has the ability to perform the duties of the position for which he/she is being considered.

KNOWLEDGE AND ABILITIES REQUIRED:

KNOWLEDGE OF: Correct English grammar, spelling, punctuation, word usage and arithmetic; office practices and procedures; and operation and maintenance of common office appliances and equipment. For positions with supervisory responsibility, knowledge of the principles and practices of supervision.

ABILITY TO: Plan and carry out a wide range of clerical functions, including various highly complex assignments; maintain an effective work pace under periodic deadlines; read and understand oral and written instructions; write simply and directly, compare words and numbers quickly and accurately; perform arithmetic computations; operate and maintain office appliances and equipment; compose routine correspondence and other similar material; understand, interpret, and apply pertinent policies, procedures, laws, rules and regulations; speak simply and directly, including occasionally speaking to groups as well as individuals; and deal with others in a tactful and polite manner; for some positions, operate an automobile and/or supervise the work of others.

ALL CIVIL SERVICE JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS

The Hawaii Health Systems Corporation is an equal opportunity employer and complies with applicable state and federal laws relating to employment practices

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.

VETERAN'S PREFERENCE: If you are claiming Veteran's Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

HEALTH AND PHYSICAL REQUIREMENTS: Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation. Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

MEDICAL/PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be contingent on successfully passing a pre-employment physical examination, which includes drug screen and other regulatory medical requirements such as, but not limited to, two-step tuberculosis (TB) screen. The cost for physical examinations, except the cost for drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically, and any associated costs may be borne by the applicant. If a job, offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION

Administrative Review, subsequent appeals: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

CONTACT INFORMATION: KAUAI VETERANS MEMORIAL HOSP is located at 4643 Waimea Canyon Drive, Waimea, HI 96796. For employment opportunities, please contact KVMH: (808) 338-9425 | SMMH: (808) 823-4116, email: kauaijobs@hhsc.org or visit our website at https://www.hhsc.org/.

Persons with Disabilities may contact the Recruitment Office to discuss special needs in applying at KVMH: (808) 338-9425 | SMMH: (808) 823-4116, kauaijobs@hhsc.org.

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