Front Desk Agent/Night Auditor

1 week ago

Mobile, AL, United States Blue Sky Hospitality Solutions Full time

We are looking for a dynamic Hotel Front Desk Agent / Auditor to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent / Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and have work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

We are looking for a flexible person; There is no set schedule.

We need a Front Desk Agent/Auditor who can work any shift asked of them, which includes:

Sunday - Saturday

  • 7am-3pm
  • 3pm-11pm
  • 11pm - 7am (sometimes)
Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Maintains customers' privacy
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
  • Knows daily activities and meetings taking place in the hotel. Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Reports any unusual occurrences or requests to the Front Office Manager or General Manager
  • Manages and resolves all guest complaints in a professional and courteous manner
  • Performs other duties as assigned
  • Performs cleaning duties
Skills
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
  • Experience with the hotel reservation software Opera
  • Experience with Gmail, Microsoft Office Suite (Word, Excel)
  • Ability to understand and adhere to proper credit card and cash handling policies and procedures. Able to properly secure guest information.
  • Proper telephone etiquette
  • Understanding of how travel planning websites operate, like Expedia, Priceline, Booking and Hotels.com
  • Engaging and Professional Customer Service Attitude
  • Excellent communication and organizational skills toward the public, hotel staff and management
We are:
  • Detail-oriented -- quality and precision-focused
  • Innovative -- innovative and risk-taking
  • Aggressive -- competitive and growth-oriented
  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative
Job Type:
  • Part-time
Pay:
  • From $14.00 per hour
Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Night shift
  • Overnight shift
  • Weekends as needed
Ability to commute/relocate:
  • Mobile, AL 36619: Reliably commute or planning to relocate before starting work (Required)
Education:
  • High school or equivalent (Required)
Experience:
  • Hotel experience: 1 year (Preferred)
Shift availability:
  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)


Work Location: In person

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