InnVentures Front Desk Agent

1 week ago

San Diego, CA, United States Residence Inn San Diego Poway Full time
InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn San Diego, Poway CA

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:
  • Group insurance, including medical, dental, vision and company-paid life insurance.
  • Paid time off
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
  • Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more
  • Get paid daily
Responsibilities
  • Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
  • Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
  • Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.
  • Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.


Qualifications

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.

  • InnVentures Front Desk Agent

    1 week ago

    San Bernardino, CA, United States Residence Inn San Bernardino Full time

    InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history...

  • Front Desk Agent

    2 days ago

    San Diego, CA, United States Paradise Point Resort & Spa Full time

    Property Description Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part of a premier luxury resort known for its stunning views, lush gardens, and...

  • Front Desk Agent

    3 hours ago

    San Diego, CA, United States Paradise Point Resort & Spa Full time

    Property Description Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part of a premier luxury resort known for its stunning views, lush gardens, and...

  • InnVentures Night Auditor

    1 week ago

    San Diego, CA, United States Courtyard San Diego Rancho Bernardo Full time

    InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history...

  • InnVentures Night Auditor

    2 weeks ago

    San Diego, CA, United States Courtyard San Diego Rancho Bernardo Full time

    InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history...

  • InnVentures Night Auditor

    1 week ago

    San Diego, CA, United States Courtyard San Diego Rancho Bernardo Full time

    InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history...

  • Front Desk Agent II

    6 days ago

    San Diego, CA, United States The Westgate Hotel Full time

    Front Desk Agent II performs all duties of Agent I with added responsibilities such as handling VIP guests, resolving complex issues, and mentoring new team members. This role ensures elevated service levels and smooth daily operations. Responsibilities: Handle escalated guest concerns professionally and efficiently Perform check-ins/outs with accuracy and...

  • Front Desk Agent II

    4 days ago

    San Diego, CA, United States The Westgate Hotel Full time

    Front Desk Agent II performs all duties of Agent I with added responsibilities such as handling VIP guests, resolving complex issues, and mentoring new team members. This role ensures elevated service levels and smooth daily operations. Responsibilities: Handle escalated guest concerns professionally and efficiently Perform check-ins/outs with accuracy and...

  • Front Desk Agent II

    2 days ago

    San Diego, CA, United States The Westgate Hotel Full time

    Front Desk Agent II performs all duties of Agent I with added responsibilities such as handling VIP guests, resolving complex issues, and mentoring new team members. This role ensures elevated service levels and smooth daily operations. Responsibilities: Handle escalated guest concerns professionally and efficiently Perform check-ins/outs with accuracy and...

  • Front Desk Agent II

    36 minutes ago

    San Diego, CA, United States The Westgate Hotel Full time

    Front Desk Agent II performs all duties of Agent I with added responsibilities such as handling VIP guests, resolving complex issues, and mentoring new team members. This role ensures elevated service levels and smooth daily operations. Responsibilities: Handle escalated guest concerns professionally and efficiently Perform check-ins/outs with accuracy and...