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Front Desk Agent II
2 weeks ago
Front Desk Agent II performs all duties of Agent I with added responsibilities such as handling VIP guests, resolving complex issues, and mentoring new team members. This role ensures elevated service levels and smooth daily operations.
Responsibilities:
- Handle escalated guest concerns professionally and efficiently
- Perform check-ins/outs with accuracy and hospitality
- Assist with training and onboarding of new agents
- Serve as a liaison for VIP and returning guests to ensure satisfaction
- Monitor room availability and coordinate with housekeeping for early arrivals
- Support supervisors in daily tasks and team communication
- 1-2 years of hotel front desk experience required
- Strong knowledge of hotel operations and reservation systems
- Demonstrated leadership qualities and problem-solving skills
- Excellent communication and multitasking abilities
- Must have strong attention to detail and guest service mindset
- Must be able to stand for extended periods (up to 8 hours)
- Must be able to lift up to 30 lbs occasionally
- Frequent use of hands and fingers for typing and phone handling
- Occasional bending or reaching to retrieve materials
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
