Senior Support Engineer

2 weeks ago

Lebanon, NJ, United States Diverse Lynx Full time
Job Title: Senior Support Engineer
Location: Lebanon, NJ(Onsite)
Duration: Fulltime

Job Description
Must Have Technical/Functional Skills
  • Hands-on experience in managing L2 Production Support
  • Strong understanding of Java with proven experience in Java development
  • Expertise in integrating applications using SOAP/REST services and MuleSoft APIs
  • Proficiency in programming/scripting languages such as ReactJS, JavaScript, and CSS
  • Advanced skills in developing front-end applications using Java 8, Spring, and Spring Boot
  • Solid knowledge of object-oriented analysis and design, including common design patterns
  • Deep understanding of Java and JEE internals (e.g., class loading, memory management, transaction management)
  • Experience with relational databases (Oracle, SQL) and ORM technologies (JPA2, Hibernate)
  • Strong ReactJS and JavaScript development skills
  • Hands-on experience with the Spring Boot framework
  • Background in working with large, distributed systems
  • Experience in test-driven development (TDD)
  • Ability to support continuous improvement by evaluating new technologies and presenting recommendations for architectural review
  • Strong understanding of XML and JSON Web Services (SOAP/REST APIs)
  • Capability to identify and communicate best practices for front-end engineering
  • Experience with Pivotal Cloud Foundry or AWS is a plus

Roles & Responsibilities
  • Manage Incident, Problem, and Service Level processes, including performing Root Cause Analysis (RCA)
  • Effectively resolve functional issues and keep stakeholders informed
  • Ensure assigned applications remain available and fully operational • Provide support for Change Management and infrastructure-related activities
  • Analyze recurring issues and recommend long-term solutions
  • Participate in post-deployment testing of new versions and platform configuration
  • Collaborate with multiple teams across geographies (US, Mexico, India)
  • Monitor and maintain application availability • Delivering timely production and project status reports to IT management
  • Demonstrate integrity, initiative, and innovation as a highly motivated self-starter
  • Exhibit strong written and verbal communication skills

Generic Managerial Skills, If any
  • Strong leadership skills to thrive in a multi-vendor environment
  • Ability to manage teams effectively and operate within an onsite-offshore delivery model
  • Proactive mindset with a willingness to learn and adapt to new technologies


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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