General Merchandise Sales Associate

1 week ago

Blaine, MN, United States DEFCON Powersports Full time
General Merchandise Associate

Job Objective: Set up and maintain an appealing retail environment while assisting customers with their selection and purchase of merchandise

QUALIFICATIONS

Skills
  • Read and comprehend instructions and information
  • Strong communication skills
  • Experience in merchandising and retail sales preferred
  • Experience with POS & computerized inventory systems or ability to learn quickly
PHYSICAL REQUIREMENTS

Environment
  • Indoors -air-conditioned areas
Physical Movements
  • Sitting - on a regular basis
  • Standing - on a regular basis
  • Walking - on a regular basis
  • Bending/Twisting and/or Stooping - as required
  • Kneeling and/or Squatting - as required
  • Lifting 10 to 25 lbs - as required
  • Reaching and/or lifting overhead - as required
  • Climbing stairs - as required
  • Repetitive hand/finger movement - on a regular basis
  • Grasping/grabbing with hands - as required
  • Pushing / Pulling - as required
GENERAL EXPECTATIONS
  • Devote himself/herself to ensuring customer satisfaction
  • Inquire about management, production, and quality requirements established by the company
  • Develop and maintain effective listening skills
  • Understand and follow company rules, policies, and expectations
  • Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals
  • Understand business terminology and remain current with technology changes in products and service
  • Know and comprehend federal, state, and local requirements which govern the company's business
  • Attend company meetings as required
  • Participate in performance management
  • Uphold the company's non-disclosure and confidentiality policies and agreements
  • Follow lawful directions from supervisors
  • Interact well with others and positively influence employee morale
  • Work evening, weekend, and holiday work hours as required
  • Maintain a professional personal appearance
JOB-SPECIFIC RESPONSIBILITIES
  • Provide excellent customer service to all dealership customers
  • Greet customers in a prompt, courteous, and friendly manner
  • Possess the ability to multi-task by working with several customers simultaneously while maintaining customer satisfaction
  • Handle telephone transactions quickly, courteously
  • Lead customers to current and/or future sales, promotions, specials, and events
  • Assist customers with a selection of merchandise while building selections with complimentary pieces and accessories
  • Accept cash/credit card payments for merchandise purchases. Maintain accurate cash transactions via register
  • Notify customers when special orders or back-ordered items are received
  • Handle customer complaints reasonably, displaying empathy and a positive attitude promoting excellent customer service
  • Provide prompt and accurate service at the cash register
  • Receive and process merchandise from distributors, compare merchandise received with purchase invoice, log merchandise into inventory, and prepare product for the showroom floor
  • Assist with set-up, organizing, and staging of special events
  • Create well-organized presentations appealing to customers
  • Ensure merchandise displays are stocked, clean, dust free, and aesthetically pleasing to customers
  • Update and maintain customer mailing lists
  • Attend training sessions to keep current with sound merchandising and inventory control practices

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