Technical Support
1 week ago
Our client, a dynamic and innovative company, is on the hunt for a skilled IT - Technical Support Specialist to join their team and provide exceptional desktop and laptop support on-site.
What You'll Be Doing:
- New Device Deployment:
- Image, prepare, and configure new desktops, laptops, and tablets for end-users.
- Migrate user data and install the required software.
- Deliver and set up devices at the user's workstation or office location.
- Walk users through the operations of their new device.
- Ensure asset tracking and inventory records are up to date upon deployment.
- Desktop & Laptop Support:
- Diagnose and resolve hardware and software issues on desktops and laptops.
- Perform routine maintenance, updates, and patching.
- Configure, image, install, update, and load operating systems and applications.
- Network Connectivity:
- Troubleshoot wired and wireless network connection issues for end-users.
- Peripheral & Accessory Support:
- Set up and troubleshoot printers, scanners, webcams, and other peripherals.
- Manage docking stations, monitors, keyboards, and other user accessories.
- Replace and repair hardware components as needed.
- Application Support:
- Troubleshoot and resolve issues with desktop applications such as Microsoft Office and other productivity tools.
- Provide installation support for web-based and locally installed applications.
- User Support & Customer Service:
- Provide clear, courteous, and professional communication with users.
- Maintain accurate and timely records of support requests and resolutions.
- Proven experience in IT - Technical Support, specifically with desktops and laptops.
- Strong problem-solving skills and the ability to troubleshoot hardware and software issues efficiently.
- Excellent communication and customer service skills.
- Ability to maintain organized records of support activities and outcomes.
- A commitment to staying current with evolving technology and support practices.
If you're ready to take your career to the next level and be a key player in a team committed to excellence, we'd love to hear from you
Interested? Contact me directly to learn more about this exciting opportunity
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At blueStone Solutions Group, we don't just place professionals - we connect ambitious talent with some of the most sought-after companies through contract, contract-to-hire, and direct hire opportunities. We take pride in uncovering career paths that aren't always visible on the open market, giving our candidates access to roles that truly move the needle.
When you work with blueStone, you'll discover opportunities you might not find anywhere else. We connect you with rewarding roles at leading companies, offering competitive pay and comprehensive benefits that support both your career and your future. Our goal is to open doors, guide your journey, and help you take the next step toward achieving your professional goals.
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