Manager, Account Manager
6 days ago
FieldPulse is a fast-growing field service management software built specifically for the trades. From the first call to the final payment, we help residential, commercial, and enterprise companies streamline every step of the work. Our platform empowers dispatchers, technicians, and business owners with the tools they need to schedule work, complete jobs, generate estimates, and get paid - faster and more efficiently. Trusted by thousands of businesses globally, FieldPulse pairs cutting-edge technology with a customer-first mindset to support the people who keep our world running.
Job Overview
As the Manager of Account Management at FieldPulse, you'll be responsible for driving customer retention and revenue growth by leading and mentoring a team of Account Managers. You'll guide the team in identifying expansion opportunities, reducing churn, working in accordance to the playbook, and executing account strategies that align with broader company objectives. This position combines strategic leadership with hands-on involvement to ensure long-term customer success.
Key Responsibilities:
- Lead and support a high-performing team of Account Managers and Renewal Specialists, fostering a proactive and results-driven culture.
- Provide ongoing coaching to the team on identifying growth opportunities within their customer portfolios and applying strategic sales techniques to drive expansion and product adoption.
- Deliver accurate and timely sales and churn forecasts on a weekly basis.
- Collaborate closely with cross-functional leadership to align account management strategies with overall company goals and objectives.
- Develop and execute sales strategies focused on maximizing revenue growth and ensuring long-term customer retention.
- Identify and mitigate risks to account retention while proactively removing barriers to customer expansion.
- Monitor customer renewal trends, adjust strategies as needed, and communicate key insights to the leadership team to support revenue retention initiatives.
- 5+ years of experience closing recurring revenue SaaS deals, selling to existing customers, renewing them, and expanding accounts.
- 1-2+ years of experience in leading or managing a team.
- Proven track record of driving revenue growth through account expansion and retention strategies.
- Strong understanding of SaaS metrics, customer lifecycle stages, and value-based selling.
- Experience with CRM tools (e.g., Salesforce, Salesloft, Gong) and customer success platforms.
- Excellent communication, coaching, and interpersonal skills with a focus on cross-functional collaboration.
- Ability to analyze data, identify trends, and translate insights into actionable plans.
- Comfortable working in a fast-paced, high-growth environment with evolving priorities.
- Strong problem-solving skills and a proactive, solutions-oriented mindset.
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