Service Writer and Diesel Mechanic

TruckPro is excited to announce an opening for a Service Writer and Diesel Mechanic. In this multifaceted role, you will be the main point of contact for our customers, responsible for seamless service intake and communication, while also executing hands-on repairs on diesel-powered vehicles and equipment. We are looking for a proactive professional who can balance exceptional customer service with strong mechanical expertise in diagnosing, maintaining, and repairing diesel engines and systems.

Why Join TruckPro?

• Attractive Compensation
• Comprehensive Training Programs
• Employee Referral Bonuses
• Health Benefits: Medical, Dental, and Vision
• 401K with Company Matching
• Generous Paid Time Off - NO WAITING PERIOD
• Paid Holidays
• Boot Purchase Reimbursement
• A Unique Company Culture that Values Employees

Your Responsibilities as a Service Writer Include:

• Welcome customers, attentively listen to their vehicle concerns, and ask probing questions to accurately identify issues
• Translate customer descriptions into detailed and precise repair orders for shop record-keeping
• Provide clear and transparent cost estimates for parts and labor, securing customer approval before repairs
• Keep customers informed throughout the repair process, simplifying complex repairs in accessible terms
• Manage invoicing, billing, and ensure all warranty documentation is accurately completed
• Schedule service appointments and oversee shop workflow for optimal operational efficiency
• Coach, train, and mentor mechanics and technicians as needed

Your Responsibilities as a Diesel Mechanic Include:

• Utilize specialized software and tools to perform diagnostic tests and identify issues in diesel engines and systems
• Conduct meticulous inspections, following a checklist to ensure all crucial components of heavy-duty vehicles are examined
• Perform routine and preventative maintenance tasks, such as oil changes and fluid checks
• Repair or replace malfunctioning components including engines and brake systems using hand and power tools
• Engage in welding and driveline repairs, while observing hot work safety protocols
• Test drive vehicles post-repair to confirm proper operation and quality standards
• Uphold a clean and safe work environment by adhering to all safety regulations

Ideal Candidates Will Have:

• A solid understanding of service operations within the heavy-duty trucking industry (Prior experience as a service writer or advisor is highly desirable)
• A minimum of 5 years of hands-on experience as a diesel mechanic or technician, particularly in heavy-duty settings
• Exceptional verbal and written communication skills, effectively conveying technical concepts to non-technical customers
• In-depth knowledge of diesel engine systems, repair methods, and maintenance protocols
• Proficiency with diagnostic tools and shop management systems (e.g., diesel laptop, Eaton, JPro)
• Strong organizational and problem-solving abilities, capable of multitasking in a dynamic environment
• A valid driver’s license with a clean driving record (required)
• Current or ability to obtain CDL Class B or A (required)
• ASE certifications are a bonus
• A degree or certification in diesel technology or related field (preferred)
• Proficiency in MS Office Suite, including basic Excel tasks

Physical Requirements:

This role involves physical activities that may require lifting, pulling, and moving heavy truck parts (over 50 lbs). The job requires frequent walking, bending, twisting, stooping, reaching, and pushing.

Work Environment:

Employees may encounter dirt, dust, fumes, noise, and temperature fluctuations while performing their duties. Reasonable accommodations can be made for individuals with disabilities.

E-Verify: TruckPro validates the right to work using E-Verify, ensuring compliance with immigration and employment laws.

TruckPro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any characteristic protected by law.