Service Writer and Diesel Repair Technician

6 days ago

Glen Allen, VA, United States TruckPro Full time

TruckPro is excited to announce an opening for a hybrid role that combines the responsibilities of a Service Writer and Diesel Repair Technician. In this dynamic position, you will be the primary point of contact for our customers, adeptly handling service intake and communication, while also applying your mechanical skills to perform hands-on repairs on diesel-powered vehicles and equipment.

We are looking for an individual who excels in both customer service and mechanical expertise. If you have a passion for diesel engines and want to play a crucial role in maintaining our unique company culture that values its people, this opportunity is for you.

Benefits:

  • Competitive Pay
  • Paid Training
  • Employee Referral Bonus
  • Medical, Dental and Vision
  • 401K - with company match
  • Paid Time Off - NO WAITING PERIOD
  • Paid Holidays
  • Safety Boot Purchase Reimbursement

Key Responsibilities:

  • Service Writer Duties:
    • Greet customers, actively listen to their vehicle concerns, and diagnose issues through thoughtful questioning.
    • Convert customer descriptions into precise and detailed repair orders.
    • Provide transparent cost estimates and obtain customer approval before proceeding with repairs.
    • Maintain ongoing communication with customers throughout the repair process, offering updates and clarifying repair details.
    • Process invoices and manage warranty paperwork efficiently.
    • Schedule service appointments and optimize shop workflow for maximum efficiency.
    • Coach and mentor mechanics and technicians for continued development.
  • Diesel Mechanic Duties:
    • Perform diagnostic tests to identify issues in diesel engines, transmissions, and systems.
    • Conduct comprehensive inspections using a detailed checklist to evaluate critical components.
    • Carry out preventative maintenance, including fluid checks and oil changes.
    • Repair or replace defective parts such as engines, brakes, and electrical systems.
    • Execute welding and driveline repairs, ensuring adherence to safety protocols.
    • Test-drive vehicles post-repair to ensure proper functionality.

Candidates Should Have:

  • A strong understanding of service operations within the heavy-duty truck industry.
  • A minimum of 5 years of hands-on experience as a diesel mechanic or technician in the heavy-duty sector.
  • Effective communication skills to relay technical information to customers in an understandable manner.
  • Proficiency in diagnostic software, shop management systems, and office software tools.
  • Excellent organizational and multitasking abilities in a fast-paced environment.
  • A valid driver's license and clean driving record.
  • Ability to obtain relevant certifications and a CDL Class A or Class B at company expense.
  • Certification from the National Institute for Automotive Service Excellence (ASE) is preferred.
  • A degree or certification in diesel technology or a related field is advantageous.

Physical Requirements:

This position entails physical demands including lifting heavy parts (50+ lbs), and performing various physical tasks such as walking, bending, twisting, and reaching throughout the workday.

Work Environment:

Associates will be exposed to typical shop conditions, including dirt, dust, fumes, and noise, while adhering to safety regulations and maintaining a clean work environment.

We validate the right to work using E-Verify. TruckPro is an equal opportunity employer, and all qualified applicants will receive consideration for employment without bias.

  • Hybrid Service Writer/Diesel Mechanic

    1 day ago

    Glen Allen, VA, United States TruckPro Full time

    TruckPro is seeking a Hybrid Service Writer/Diesel Mechanic who will be responsible for serving as the primary point of contact for customers, handling all aspects of service intake and communication, and performing hands-on repairs on diesel-powered vehicles and equipment. This dual-role position requires a professional who can effectively manage...

  • Service Writer and Diesel Mechanic

    2 days ago

    Glen Allen, VA, United States TruckPro Full time

    TruckPro is excited to announce an opening for a Service Writer and Diesel Mechanic. In this multifaceted role, you will be the main point of contact for our customers, responsible for seamless service intake and communication, while also executing hands-on repairs on diesel-powered vehicles and equipment. We are looking for a proactive professional who can...

  • Service Writer and Diesel Mechanic

    1 day ago

    Glen Allen, VA, United States TruckPro Full time

    TruckPro is excited to announce an opening for a Service Writer and Diesel Mechanic. In this multifaceted role, you will be the main point of contact for our customers, responsible for seamless service intake and communication, while also executing hands-on repairs on diesel-powered vehicles and equipment. We are looking for a proactive professional who can...

  • Hybrid Service Writer

    6 days ago

    Glen Allen, VA, United States TruckPro Full time

    TruckPro is seeking a Hybrid Service Writer / Diesel Mechanic who will be responsible for serving as the primary point of contact for customers, handling all aspects of service intake and communication, and performing hands-on repairs on diesel-powered vehicles and equipment. This dual-role position requires a professional who can effectively manage customer...

  • Mid-Level Automotive Technician

    6 days ago

    Glen Allen, VA, United States Goodyear Tire and Rubber Company Full time

    Job DescriptionLet's Connect APPLY TODAY To Schedule Your On Site Interview!Text "Goodyear" to 66866 to connect with a recruiter! Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k),...

  • Mid-Level Automotive Technician

    5 days ago

    Glen Allen, VA, United States Goodyear Tire and Rubber Company Full time

    Job DescriptionLet's Connect APPLY TODAY To Schedule Your On Site Interview!Text "Goodyear" to 66866 to connect with a recruiter! Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k),...

  • Supervisor of Furniture Repair Technicians

    6 days ago

    Glen Allen, VA, United States Rooms To Go SE Division Full time

    Supervisor Furniture Repair Technicians Entry-Level Supervisor: We are looking for someone who loves helping others, finds it easy to connect with people quickly, and is ready to take on a new challenge in their career. The successful candidate will supervise and mentor associates responsible for monitoring service technicians in the field, adjusting routes,...

  • Appliance Installation and Repair Technician

    2 weeks ago

    Glen Allen, VA, United States Best Buy Full time

    Job Description As an Appliance Installation and Repair Technician, you'll travel to customers' homes to diagnose, disassemble, and repair large products. You'll help provide services that exceed customer expectations and ensure orders are completed in a manner that maximizes profitability. You'll provide a seamless customer experience by giving advice on...

  • Appliance Installation and Repair Technician

    6 days ago

    Glen Allen, VA, United States Best Buy Full time

    Job Description As an Appliance Installation and Repair Technician, you'll travel to customers' homes to diagnose, disassemble, and repair large products. You'll help provide services that exceed customer expectations and ensure orders are completed in a manner that maximizes profitability. You'll provide a seamless customer experience by giving advice on...

  • Entry-Level Customer Service Entry Writer I

    4 days ago

    Glen Allen, VA, United States RemX Full time

    Entry-Level Customer Service Entry Writer I Location: Irving, TX (On-site) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Compensation: Up to $22 per hour ?? About Us We are a leading partner for U.S.-based importers, specializing in customs declarations and regulatory compliance for goods entering the United States. Our team ensures smooth, timely, and accurate...