Care & Office Coordinator

1 week ago

Boulder, CO, United States Senior Helpers Full time
Care and Office Coordinator

Senior Helpers is always searching for compassionate, kind and responsible individuals to join our family. If you are looking for a career where you can actually make a difference in someone's life- not just a job- you're in the right place. As a leading senior care provider and the first national in-home care company to be recognized as a Great Place to Work®, we foster a culture of trust, inclusivity, and support and are proud to be a part of the community.

Our new location in Boulder is seeking a compassionate and detail-oriented Client Care and Office Coordinate professional to join our team and support our growth.

This role is responsible for providing exceptional support to clients and caregivers by addressing inquiries, resolving concerns, and ensuring a positive client and caregiver experience throughout their journey with Senior Helpers. This role is also a key position in relation to day-to-day office operations and the staffing of positions. The ideal candidate will possess excellent communication skills, a strong customer service mindset, caregiver experience/training and the ability to manage multiple interactions with professionalism and empathy. If you thrive in a fast-paced environment and enjoy making a meaningful impact, we'd love to meet you.

ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:
  • Coordinate with management on implementing and revising operational procedures and materials related to quality client care.
  • Respond promptly to any client concerns/complaints; Document any client complaints concerning a caregiver and review complaints with the management team.
  • Act as back up for the completion of documentation for initial assessments, observations, and planning evaluation pertaining to clients.
  • Provide assessment and training during on-boarding/orientation for various caregiver skills.
  • Maintain and track documentation related to caregivers and client care.
  • Recruiting, interviewing & selection for new employees (occasional travel for recruitment as needed).
  • Oversee on-boarding/orientation for new caregivers.
  • Support regularly scheduled performance evaluations pertaining to caregivers.
  • Function as a resource and mentor to peers and subordinates to maintain professional caregiving standards.
  • Coach all staff in proper safety procedures and consistently reinforce procedures/compliance standards.
  • Ensure all pre-employment documents are completed and all new hire paperwork and records are processed and maintained as required.
  • Schedule and coordinate caregiver staff based on assessment and care plan information for clients, including resolution of any scheduling conflicts due to unexpected changes.
  • Maintain all necessary business, employment records, and verification.
  • Support in timekeeping, time reporting and paycheck issues;
  • Assist with client and caregiver outreach; solicit feedback and develop plans to improve services and caregiver job satisfaction.
  • Coordinate daily office operations; answer and screen incoming phone calls, provide assistance and take necessary action.
  • Receive general inquiries, provide information to potential clients, resolve client issues, perform lead qualification, update leads, and schedule assessment appointments.
  • Develop reports as requested. Assist in analyzing data for performance improvement.
  • Maintain necessary records related to supported programs, e.g., long-term care insurance, veteran's programs, etc.
  • Support billing, payments, and financial processes for the company.
  • Assist with social media and digital marketing and creative content postings as needed.
  • Support leadership in developing client referrals.
  • Perform other administrative and office tasks, as requested.
KNOWLEDGE, SKILLS AND ABILITIES include but are not limited to:
  • Exceptional and verifiable customer service, client relations, and employee relations skills and experience; demonstrating the ability to be professional and courteous in interactions - exercising good judgment to resolve concerns at all levels internally and externally.
  • Excellent organizational skills, attention to detail, and the ability to prioritize and meet deadlines in a changing and fast-paced environment.
  • Excellent comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication in person and over the phone; Proactive communication to prevent problems.
  • Must demonstrate enthusiasm, trustworthiness, personal integrity, and honesty.
  • Ability to maintain confidentiality with sound decision-making skills per HIPAA laws and regulations, company policies, culture, and philosophy.
  • Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
  • Self-motivated, with a willingness to learn and dedication to keeping up to date technically.
  • Curious and motivated to learn.
  • Able to hold self and others accountable for maintaining ethical and compliant business practices in alignment with the organizational Mission, Vision & Values.
  • Passionate about providing excellent care to our clients.
MINIMUM QUALIFICATIONS
  • Current CNA license with 2 years of related experience (experience in healthcare, home health, caregiving, or related service industry).
  • Ability to successfully pass a background check and other pre-employment screening.
  • Bachelor's degree or related secondary education or certification in Business degree or equivalent a plus.
  • Proficiency in computer skills and MS Office applications with the ability to learn and utilize other software programs quickly.
ADDITIONAL QUALIFICATIONS DESIRED
  • Homecare or geriatric experience
  • Minimum of one year in an office setting or equivalent experience
PHYSICAL DEMANDSinclude but are not limited to:
  • Able to move items up to 20 lbs.
  • Able to remain in a stationary position for extended periods.
  • Able to communicate with others over the phone and in person to accurately exchange information.
  • Able to acquire information from a variety of resources.
  • Able to work in a constant state of alertness and safe manner.
PAY & BENEFITS
  • This position's starting wage begins at $25 per hour.
  • Two weeks of PTO in addition to paid sick time benefits.
  • Tech reimbursement allowance
  • Access to the Colorado's IRA program.
  • As the organization grows and develops in the community, the potential for a supplemental bonus will grow.

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