Assistant Training Program Manager, Service

2 days ago

Brookfield, WI, United States Milwaukee Tool Full time
Job Description:

WE CREATE EMPOWERED LEADERS At Milwaukee Tool, our most valued resource is our dedicated team of employees who work with a passion to be the best and have unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization, that's why we invest in an individual's growth and development from day one.

Your Role on Our Team:

We are seeking a creative and detail-oriented Training Content Creator to design, develop, and deliver engaging learning materials that support employee development and operational excellence. This role collaborates with SMEs (subject matter experts), trainers, and stakeholders to produce high-quality training content across various formats including eLearning modules, videos, manuals, presentations, and interactive guides. This position supports the oversight of training programs for customer service, repair technicians, and technical support.

You'll be DISRUPTIVE through these duties and responsibilities:

Training Program and Content Development:

  • Design and produce training materials for in-person, virtual, and self-paced learning experiences.
  • Create scripts and visual assets for eLearning and video and online content.
  • Develop job aids and reference guides tailored to specific roles or processes.
  • Content development for soft skills, systems, and technical training


Collaboration:
  • Partner with SMEs (Service Managers, Technical Trainers, Engineering, Product Marketing, Human Resources) to translate complex concepts into clear, engaging learning content.
  • Work with instructional designers and trainers to align content with learning objectives and business goals.


Technology & Tools:
  • Utilize authoring tools (AI) and Learning Management Systems (LMS - LearnTTI, BlueVolt, HQMS) platforms to publish and manage content.
  • Edit and produce multimedia content including graphics, animations, and voiceovers.


Quality Assurance:
  • Ensure that the technical service team adheres to quality standards and best practices learned during training.
  • Gather feedback and analyze training effectiveness to continuously improve content.


General:
  • React to change effectively and handle other tasks as assigned
  • Develop and maintain effective working relationships with all levels in the organization
  • Travel required, approximately 15%-20% of time
Education and Experience Requirements:
  • Bachelor's degree in Instructional Design, Education, Communications, or related field.
  • Familiarity with adult learning principles and instructional design models
  • Knowledge of video production and graphic design tools


Milwaukee Tool is an equal opportunity employer.

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