Service Manager

6 days ago

Brookfield, WI, United States Hall Cars Full time

Job Type

Full-time

Description

Company Overview

Hall Imports LLC is a family-owned dealership dedicated to providing exceptional service and a welcoming environment. We specialize in Mazda and Volkswagen vehicles, offering a comprehensive range of services including sales of new and used cars, parts, service, and body shop repairs. Our commitment to customer satisfaction drives everything we do.

Summary

We are seeking a seeking a results-driven and customer-focused Service Manager to lead our dealership's service department. The ideal candidate is a hands-on leader with experience in the automotive industry who can manage daily operations, motivate a team, and ensure exceptional service for every customer.

Responsibilities

  • Manage day-to-day operations of the import service department
  • Lead, train, and support service advisors, technicians, and support staff
  • Ensure a premium customer experience and maintain high CSI scores
  • Monitor department KPIs including labor sales, efficiency, and repair order counts
  • Oversee warranty submissions, parts coordination, and quality control
  • Maintain manufacturer compliance and uphold dealership policies
  • Resolve customer concerns with professionalism and urgency
  • Work closely with parts and sales departments for seamless service flow
Requirements
  • 3+ years of experience in service management or advisor leadership
  • Strong knowledge of automotive service and repair procedures
  • Proven leadership and team-building skills
  • Experience with dealership software preferred
  • Excellent communication and problem-solving abilities
  • Strong leadership skills with the ability to motivate a team
What We Offer:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance
  • Employee discounts and continued training opportunities

If you're ready to take your career to the next level in a supportive family environment, we invite you to apply for the Service Manager position at Hall Imports LLC today

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