Senior Academic Success Coach
13 hours ago
Position Information
Posting Number
S26288P
Posting Date
Closing Date
Title
Senior Academic Success Coach
Working Title
Senior Academic Success Coach
Salary Range
$75,000 Annually
Employee Class
Administrator
Department
Student Success
Full-time/ Part-time
Full-time
Specialization
Hours Per Week
40+
Standard Work Week
Monday-Friday
Benefits
This position is eligible for health, dental, life insurance and other benefits through Chicago State University. Click here for a complete list of benefits: https://csu.edu/humanresources/benefits.htm
Job Summary
Chicago State University (CSU), is the oldest public university in the Chicago metropolitan area. Chicago State University is Illinois' only four-year U.S. Department of Education-designated Predominantly Black Institution (PBI). CSU serves over 1,500 undergraduate students and nearly 900 graduate students. The university is a nationally accredited university with five colleges in Arts and Sciences, Business, Education, Health Sciences and Pharmacy and proudly supports a diverse and non-traditional student population that hails from 28 countries and 36 states.
Discover the latest advancements and milestones achieved by CSU in our Annual Report: https://www.csu.edu/president/annual_report.htm.
The Senior Academic Success Coach provides holistic support to undergraduate students from their freshman year through graduation. This is a grant-funded position for two years, dedicated to fostering the development of academic skills, behaviors, and habits that contribute to student success in college and beyond. The coach helps students identify and overcome obstacles, while guiding them in building self-efficacy, resilience, and ownership of their educational journey. Academic Success Coaches also collaborate across campus to ensure students receive comprehensive support in academics, career readiness, and personal development.
Job Description
- Partner with students to develop and strengthen study skills, time management strategies, and effective learning habits tailored to their academic needs.
- Motivate students to take ownership of their academic progress by fostering self-regulation, goal setting, and persistence throughout their collegiate career.
- Maintain a caseload of students-including first-time freshmen, transfer students, and students on academic probation-and track their progress through proactive outreach, check-ins, and scheduled meetings.
- Identify and address academic, social, and personal barriers impacting student success, providing coaching or referral to appropriate campus resources (e.g., tutoring, counseling, career services, disability services).
- Develop and facilitate workshops, presentations, and programming that promote retention and progression for students at every stage, from first-year seminars to graduation readiness.
- Support campus-wide initiatives such as New Student Orientation, Welcome Week, Rise Academy cohorts, Sophomore Academy, Transfer Pathways, and Open Houses.
- Collaborate with faculty, advisors, and staff to enhance communication, coordinate student support, and accelerate progress toward degree completion.
- Collect, analyze, and interpret student data to evaluate effectiveness of interventions and improve services.
- Take a leadership role in the overall goal progress tracking and contribute to sales strategy and implementation processes.
- Participate in professional development, team meetings, and training sessions to remain current on best practices in student success coaching and higher education.
- Train, mentor and support other recruitment staff, departmental staff and members of the Student Success team.
- Support escalated program questions and requests for expanded information on nuanced and complex program questions
- Minimum of a Bachelor's degree from an accredited college or university in counseling, higher education, or a related field.
- Minimum 5 years' experience in postsecondary academic advising, student development or a related field.
- Proficiency with MS Office (Word, Excel, PowerPoint, etc.)
- Exceptional customer service aptitude and attention to detail
- Excellent oral and written communication skills
- Excellent listening and skills
- Must possess subject matter expertise including extensive knowledge of university offerings, services, policies, and procedures, registration and advisement
- Master's degree in liberal arts, education, psychology, student personnel administration or a highly related field.
- Experience teaching as an adjunct or instructor at a postsecondary institution.
- Familiarity with the concepts and principles of operation for a First Year Experience Program.
- Experience with student data bases and degree audit systems is highly desirable.
- Knowledge of academic coaching, advising, instructional, and mentoring techniques, as well as current trends and best practices in higher education.
- Familiarity with student success programming across the student lifecycle, from first-year transition to degree completion.
- Strong interpersonal, communication, and motivational skills with the ability to connect with students from diverse backgrounds.
- Proficiency in technology tools including MS Office Suite and student information systems.
- Ability to balance multiple demands, manage time effectively, and collaborate with faculty, staff, and administrators to support student success.
Additional Applicant Information
Physical Requirement/ Demands
Work Environment
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