Information Technology Support Specialist

6 days ago

Independence, OH, United States Capstone Search Advisors Full time

Corporate IT Support

Position Summary:

Capstone is seeking an experienced on-site Corporate IT Support professional to take responsibility for providing technical assistance to computer system users. The position involves communicating, monitoring and resolving user support requests either on-site or remotely. This role relies on experience and judgment to accomplish goals and service client requests in a timely fashion. This is a full-time, exempt position with comprehensive benefits in a casual business environment.

Essential Functions:

  • Respond to user support requests submitted through ticketing system, email or phone within expected response times.
  • Setup, install, maintain, manage and repair, server and desktop hardware, network equipment, mobile devices, printers and peripherals.
  • Create and manage user accounts and permissions within Active Directory.
  • Install and update company approved software and operating systems
  • Provide end user support and best practice use of Windows 11, IOS, Office 365 and other business applications.
  • Provide entry level cybersecurity support, guidance and training.
  • Build and foster relationships with internal employees, vendors and team members.
  • Other duties as assigned.

Skills and Experience Requirements:

  • Two plus years of related work experience.
  • Knowledge of computer hardware and networking support.
  • Experience with using and supporting Microsoft Operating Systems, Office 365 Applications, Active Directory and business applications.
  • Excellent interpersonal and customer relations skills.

Benefits:

  • Competitive salary.
  • Paid Time Off and Holidays.
  • Comprehensive Benefits Plans (Medical, Dental, Life, Vision, and Disability Insurance).
  • 401(k) retirement plan with company match.

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