Connect - Technology Support Specialist

6 hours ago

Independence, OH, United States Educational Service Center of Northeast Ohio Full time
Position Type:
Technology

Date Posted:
12/19/2025

Location:
CONNECT

District:
ESC Technology Support Specialist / Technology Assistant

Connect (Information Technology Center)
Position Summary

The Technology Support Specialist (also referred to as Technology Assistant) provides onsite, hands-on systems, network, and end-user support to Connect staff and Connect member districts. This position works primarily out of Connect's Independence and with onsite support at customer locations as needed.

The primary responsibility of this role is to maintain, support, and continuously improve Connect's internal technology infrastructure while also delivering responsive, high-quality technical support to staff and members across multiple platforms and environments. The position requires strong independent troubleshooting skills, technical leadership, attention to detail, and the ability to operate effectively in an interruption-intensive environment.
Essential Duties and Responsibilities
Systems, Network, and Infrastructure Support
  • Provide systems and network support to maintain and upgrade Connect's internal infrastructure.
  • Troubleshoot and support a mixed Windows / Mac environment, including domains and virtualized systems.
  • Monitor system performance and address issues to ensure reliability, security, and uptime.
End-User and Member Support
  • Provide onsite and remote technical support to Connect staff and Connect customers.
  • Troubleshoot and resolve issues related to workstations, servers, network devices, printers, copiers, projectors, monitors, and other peripherals.
  • Support multiple computer lab environments simultaneously, applying best practices for maintenance and consistency.
  • Provide clear communication, follow-up, and documentation for all support activities.
Purchasing and Technology Planning
  • Lead and support purchasing efforts for new hardware and software.
  • Evaluate technology needs, options, and recommendations in alignment with Connect standards.
  • Assist with technology refreshes, upgrades, and project implementations.
Customer Service and Professional Standards
  • Deliver effective, customer-focused technical support with careful attention to detail.
  • Work independently with minimal supervision while managing multiple priorities.
  • Provide additional technical support as needed to Connect and its members.
  • Maintain confidentiality and comply with all security, data privacy, and acceptable use requirements.
Required Qualifications
  • High school diploma or GED required.
  • Demonstrated experience troubleshooting complex technical problems independently.
  • Experience supporting Windows-based systems; experience with Linux environments strongly preferred.
  • Experience working in an interruption-intensive, customer-facing technical environment.
  • Strong documentation, organizational, and problem-solving skills.
  • Ability to lift up to 40 pounds independently.
  • Valid driver's license and reliable transportation.
  • Ability to pass a background check and random drug testing.
  • Willingness to comply with Connect's Acceptable Use Policy and Security Policy.
  • On-call availability as required.
Preferred Qualifications
  • Experience managing multiple lab or multi-site technology environments.
  • Experience in K-12 education, ITC, or public-sector technology support.
Skills and Competencies
  • Energetic self-starter with the ability to work independently
  • Strong analytical and troubleshooting skills
  • Ability to conceptualize, prioritize, and resolve complex technical issues
  • Effective written and verbal communication
  • High level of attention to detail and follow-through
  • Ability to learn and adapt to new technologies quickly
Work Environment and Conditions
  • Primarily onsite at Connect offices in Independence with travel to member locations as needed
  • Interruption-intensive technical support environment
  • Occasional lifting, carrying, and setup of technology equipment
Employment Details
  • Position Type: Full-time
  • Reports To: Director of Technology. Compensation, schedule, and on-call expectations determined in accordance with Connect policies

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