Service Advisor

3 days ago

Melbourne, FL, United States Audi Melbourne Full time

The Service Advisor role at Audi Melbourne in West Melbourne, FL encompasses providing exceptional customer service and guidance to clients who visit the dealership with automotive concerns.
Responsibilities

  • Assessing vehicle issues and recommending appropriate services
  • Communicating effectively with customers regarding repair status and options
  • Coordinating service appointments and maintaining service records
Requirements
  • Prior experience in customer service or automotive industry preferred
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment while maintaining quality standards
Benefits

Joining our team at Audi Melbourne comes with benefits that include competitive compensation and growth opportunities within the organization.
About the Company

Audi Melbourne is a renowned luxury car dealership dedicated to providing top-notch services and premium vehicles to our customers.

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our employees work together towards a common goal to offer the best service in the industry. If you feel that your skills would be a valuable asset to our customers, we want to get to know you

What We Offer
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Assist in diagnosing vehicle problems; order parts and tools as necessary
  • Reinforces company policies and adheres to company standards
  • Encourages compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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