Air Logistics Customer Care Specialist FA-CC
6 days ago
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Customer Care Specialist is responsible for the daily execution and delivery of an exceptional customer experience, leading to consistent customer excellence and satisfaction. Through regular and frequent direct interaction with our customers, the Customer Care Specialist will develop a clear understanding of customer requirements, expectations, and business developments.
This role operates within a unionized environment, which means adherence to collective bargaining agreements and established work rules is essential. The Customer Care Specialist must maintain positive and professional interactions not only with customers but also with union representatives and colleagues, ensuring compliance with contractual obligations while fostering collaboration
How you create impact
- Ownership of shipment, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations.
- Ensure regulatory and compliance adherence.
- Ensure consistent shipment monitoring and pro-active customer communication, whilst effectively handling and responding to customer feedback, complaints and escalations, and ensure swift corrective actions.
- Ensure awareness of customer facing digital solutions and encourage usage by our customers.
- When assigned to customer implementations, as either support or lead, bring active involvement and ensure participation by relevant departmental teams, as required.
- Manage and develop customer growth and stay on top of customer retention.
- Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting Kuehne+Nagel products.
- Monitor on-going GP analysis and liaise with stakeholders responsible for procurement.
- Participate in trainings, as needed, for up-to-date knowledge.
- 2+ years of work experience within a customer service or customer-facing environment.
- Freight Forwarding industry experience, processes and regulation knowledge preferred, not required.
- Commercially-driven and customer-first mindset.
- Communication, problem and conflict resolution skills.
- Strong collaboration, communication, and conflict resolution skills, with the ability to foster cross-team alignment.
- Ability to adapt to changes in a dynamic environment.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $19 and $21. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AA1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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