Office Manager
7 days ago
Why Work for Senior Helpers?
- Great Place to Work® Certified - 90% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
- Autonomy - We encourage our team members' independence and believe in our team to complete their job duties without micromanaging
- Task Variety - We provide an engaging workday that uses your various skill sets to avoid monotony
Customer Service
- Ensure all communication is sent in a timely manner according to policy
- Answer and screen incoming phone calls in a pleasant, courteous manner
- Input client leads into home care software and create and send client welcome packets and prospect information.
- Ensure invoices are completed accurately, timely, and according to company policy
- Maintain all necessary records related to programs
- Monitor employee pay rates and hours to ensure accuracy. Comply with garnishments as required
- Recording incoming checks and monitoring the outstanding receivables on a continual basis to make sure accounts receivable are not behind. Follow up on receivables per company policy
- Record incoming bills and invoices and allocate to the correct month. Pay invoices according to the due date
- Collect and organize timesheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets
- Assist with billing and payroll functions to meet company deadlines
- Review timesheets for any significant change in client status and properly document the information
- Complete caregiver reference checks and criminal background checks
- Verify complete caregiver information in the file after hiring
- Prepare client and caregiver files including and other documentation
- Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible
- Complete other duties and responsibilities as assigned
- Minimum of two years in an office managerial setting
- Home Care industry experience preferred
- Bilingual fluency is desirable
- Ability to communicate pleasantly and effectively with callers and internal staff
- Experience with a variety of the field's concepts, practices, and procedures
- Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills
- Ability to work full time in office environment
- Health Benefits
- Paid Time Off
- Bonus structure
- Varied Discount Programs
About Senior Helpers:
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.
We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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