Guest Service Specialist

2 days ago

Gig Harbor, WA, United States Blue Water Hospitality Group, LLC Full time

INTRODUCTION TO ROLE
Be the shining light that sets our guests' experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the entire process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role

WHAT YOU WILL WORK ON
Reasonable accommodations may enable individuals with disabilities to perform essential functions.

  • Efficiently & professionally perform all front desk/guest service responsibilities, including taking reservations, checking guests in & out, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
  • Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions.
  • Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in making arrangements to support their stay at the property.
  • Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment.
  • Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift.
  • Ensures the property is clean, orderly, well-manicured, and guest-ready always
  • Is willing and able to cover for others when necessary
  • Is consistently reliable in attendance
  • Performs other duties as assigned.
WHAT YOU BRING
  • High school diploma or GED equivalent
  • Valid driver's license and good driving record
  • 1-3 years of the front desk, reservations, or customer service-oriented role (required)
  • Must be enthusiastic, upbeat, and energetic
  • Strong attention to detail
  • Ability to work a diverse work schedule, including weekends
  • Must work well under pressure and in high-stress situations
  • Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.
  • Excellent communication skills.
  • All-Hands-On-Deck mindset (required)
PHYSICAL REQUIREMENTS
  • Communicate:
    • While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems
  • Movement:
    • This position requires standing for long periods, walking, using hands to finger, handle, or feel; reaching with hands and arms; and the ability to stoop, kneel, crouch, or crawl, climb or balance.
  • Ability to Lift:
    • The employee must frequently lift and/or move up to 30 pounds
  • Vision:
    • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Ideal candidate is available 7 days a week between 8am and 6pm
This is a full-time position, with hours ranging from 32-40 per week
The average work week is 35 hours & overtime is not frequently required

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