Member Services Lead

2 weeks ago

Gig Harbor, WA, United States YMCA of Greater Kansas City Full time

The YMCA of Pierce and Kitsap Counties is seeking a Member Services Lead to join our team

The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.

This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.

As a Member Services Lead, you will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process and help oversee the daily functions of the facility/programs and provide leadership and guidance to other Member Engagement staff.

Key Responsibilities:

  • Assist members and guests with information about our membership programs
  • Support new member enrollment
  • Manage administrative, engagement and membership processes and systems
  • Assist with class registration
Are you a good fit?
  • You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
  • Minimum of three years of leadership in customer service, sales or related environment.
  • You know how to give great customer service in a fast-paced environment.
  • You are a great multi-tasker and problem solver.
  • You have excellent written and oral skills.
  • You are comfortable with computers and office equipment.
  • You are proactive and know how to get things done.
  • You have a positive attitude and previous experience with diverse populations.
  • Able and willing to complete Child Abuse Prevention training on first day and other online or in-person training as required.
  • Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
Wage: $17.50 to $18.90 per hour, depending on qualifications

Hours: Part-Time, Up to 25 hours per week

Location: Tom Taylor Family YMCA, Gig Harbor, WA

Benefits:

All YMCA Employees receive the below benefits:
  • A Personal YMCA membership and YMCA360 virtual streaming membership
  • Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
  • Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
  • Professional training, education, and certification opportunities
  • 20% discount on YMCA programs, childcare services and merchandise
Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:
  • HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
  • Willamette Dental Plan
  • VSP Vision Plan


Ignite your Passion, Live the Y Cause, and Join our Team To apply visit our website at www.ymcapkc.org.

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled.

  • Member Services Representative

    11 hours ago

    Gig Harbor, WA, United States YMCA of Greater Kansas City Full time

    The YMCA of Pierce and Kitsap Counties is seeking a Member Services Representative to join our team! The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening...

  • Member Services Representative

    2 weeks ago

    Gig Harbor, WA, United States Tim Lopez Agency, American Family Insurance Full time

    Benefits: 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off Vision insurance Join Our Team as a Member Services Representative! Are you passionate about helping others and making a difference every day? At The Tim Lopez Agency, we’re more than just insurance—we’re a team that cares about our customers, our...

  • Member Services Representative

    2 weeks ago

    Gig Harbor, WA, United States Tim Lopez Agency, American Family Insurance Full time

    Benefits: 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off Vision insurance Join Our Team as a Member Services Representative! Are you passionate about helping others and making a difference every day? At The Tim Lopez Agency, we’re more than just insurance—we’re a team that cares about our customers, our...

  • Member Services Representative

    1 week ago

    Gig Harbor, WA, United States Tim Lopez Agency, American Family Insurance Full time

    Benefits: 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off Vision insurance Join Our Team as a Member Services Representative! Are you passionate about helping others and making a difference every day? At The Tim Lopez Agency, we’re more than just insurance—we’re a team that cares about our customers, our...

  • Seasonal Customer Service Team Member

    5 days ago

    Gig Harbor, WA, United States Michaels Stores Full time

    Store - SEA-GIG HARBOR, WA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers...

  • Seasonal Customer Service Team Member

    7 days ago

    Gig Harbor, WA, United States Michaels Stores Full time

    Store - SEA-GIG HARBOR, WA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers...

  • Food Service Worker Lead

    1 week ago

    Gig Harbor, WA, United States Aramark Full time

    Job Description As a Food Service Worker, you?ll assist with food prep, portioning meals, and serving our loyal customers. With guidance from your manager, you?ll learn on the job and make great connections with the people we serve. We?re looking for team players who are organized, focused, accountable, and above all, bring a positive attitude every day. The...

  • STARBUCKS/LEAD BARISTA

    9 hours ago

    Gig Harbor, WA, United States Kroger Full time

    Job Description Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation. Monitors total department conditions and follows through to maintain standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities Increase...

  • Pro Customer Service Sales

    3 days ago

    Gig Harbor, WA, United States Home Depot Full time

    Pro Customer Service Sales The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product...

  • Customer Relations Representative

    5 days ago

    Gig Harbor, WA, United States Kent Cashman - State Farm Agent Full time

    Benefits: Bonus based on performance Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: We are looking for someone with a positive mindset to join our experienced successful team. This role will be supporting the current agency team and our customer base. Your attention to detail, customer service skills,...