Office Assistant II

Salary : $40,034.59 - $44,095.90 Annually
Location : Downtown Dallas, TX
Job Type: Full-time
Job Number: 32402-DWU
Department: Dallas Water Utilities
Opening Date: 01/03/2026
Closing Date: 1/9/2026 11:59 PM Central

Position Purpose
The Office Assistant II performs intermediate to advanced level office support functions for various departments, maintains filing systems, and supports payroll functions. Performs clerical, bookkeeping, mail processing, payment processing, secretarial duties, and operation of office and related equipment.

Essential Functions

1 Performs a variety of office support duties including completing forms, maintaining logs, collecting money, preparing cash reports, and compiling and organizing data to facilitate routine paperwork processing; supports other Office Assistants and provides expertise in challenging situations.
2 Performs receptionist activities and communicates with a wide variety of people in person and by telephone including citizens, employees, agencies, other city departments, and vendors to provide information and direction; demonstrates excellent customer service skills.

3 Performs secretarial and clerical duties to support a manager or group of managers; answers telephone, takes messages, and schedules appointments.

4 Prepares, reviews, and proofreads correspondence, memos and reports to be signed by the supervisor to ensure accuracy; reviews, edits, and updates information and documents as needed; conducts training and development for newer Office Assistants to ensure efficiency and accuracy of work.

5 Performs a wide variety of office activities such as processing payment invoices, maintaining filing systems, tracking deadlines, attending meetings and taking minutes, making travel arrangements, processing mail, preparing payroll, handling petty cash and data entry to assist with office operations.

6 Maintains daily report of activities performed and providing customer service through telephone; researches citizen complaints and amount of payment to ensure charges are accurate; makes various cash refunds according to department policies and procedures.

7 Sorts, orders, and distributes all incoming inter-office and U.S. mail and processes all outgoing mail; picks up and/or delivers inter-office and outgoing mail at different city locations to ensure prompt mail distribution; sorts inter-office and incoming U.S. mail; operates reproduction equipment to make copies for those requesting copy services.

8 Performs any and all other work as needed or assigned.

Minimum Qualifications

EDUCATION:

• High school diploma or GED.

EXPERIENCE:

• One (1) year general office administration experience.

EQUIVALENCY:

• An associate degree (or higher) in any field will meet the education and experience requirements.

OTHER REQUIREMENTS:

• Must pass an intensive background investigation and drug test.
• No FELONY or Class A MISDEMEANOR convictions.
• No Class B MISDEMEANOR convictions within the last ten (10) years.
• No family violence convictions.
• Cannot currently be on deferred adjudication for any FELONY, Class A or Class B MISDEMEANOR.

PREFERENCES:

• Spanish/English bilingual skills are a plus.

Dallas Police: Must be eligible/able to pass an intensive background check including polygraph and drug screen.

Dallas Police - Legal Services Unit: Experience in logging and processing warrants received from Detention Services, Open Records requests, expunctions, maintaining the Warrant Database and At-Large filing system. Ability to coordinate and ensure the Legal Services Unit records are retained and archived in accordance with the records retention schedule and procedures. Responsible for processing requests for an officer's appearance before the City Manager by generating a no standby court notice. Process routing slips for various counties. Assist the D.A.'s Office, Dallas Sheriff's Office, Dallas Fire Department, Records, and the Dallas P. D. Filing Units with daily problems or questions related to the case filing.

COMPUTER BASED EXAM DESCRIPTION:

• Exam Covers: Language Arts, Mathematics, Numeric Filing, Proofreading, Customer Service Interaction and Windows 10.
• Time Limit: N/A
• PICTURE I.D. REQUIRED

Supplemental Information

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.

Additionally, 30+ hours per week will be counted as full-time employment and will receive full credit for the amount of time employed. A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed.
To view the employee benefits offered by the City of Dallas
01

In the questions that follow, you will be asked about your education, work history and/or current certifications and licenses. Answers given in this supplemental questionnaire must be able to be verified with the information provided in the Education, Work History and/or Certificates and Licenses sections of your application.Information submitted on attached documents (resumes, cover letters, etc.) WILL NOT be used to determine eligibility for this position. If you have NOT completed the application requirements, please return to the application and complete the appropriate section(s) before submitting.

• I have read and understand the above statement

02

This job posting is ONLY for applicants interested in employment as an Office Assistant II in the Dallas Police Department.I understand that the position I am applying for is in the Dallas Police Department.

• I have read and understand the above statement

03

Please select the choice below which represents your highest level of education completed.

• High school diploma or GED
• Associate degree (or higher) in any field
• None of the above

04

What is your level of general office administration experience?

• None
• Less than one year
• One year to less than two years
• Two years to less than three years
• Three years to less than four years
• Four years or more

05

CERTIFICATE / LICENSE INFORMATION: All information regarding current certificates and/or licenses must be included in the Certificates and Licenses section of the application. Failure to do so may result in disqualification for this position.

• I have read and understand the above statement.

06

Do you have a valid driver's license?

• Yes
• No

07

CONVICTION INFORMATION: An intensive background check will be performed during the interview process. The following are automatic disqualifiers: * ANY Felony conviction* ANY class A Misdemeanor conviction* ANY class B Misdemeanor conviction within the last ten (10) years * ANY family violence conviction
* ANY CURRENT deferred adjudication for any felony, class A or class B misdemeanor charge

• I have read and understand the above statement.

08

Have you EVER been convicted of a felony or class A misdemeanor?

• Yes
• No

09

Have convicted of a Class B misdemeanor within the last ten years?

• Yes
• No

10

Have you EVER been convicted of a family violence offense?

• Yes
• No

11

Are you currently on a deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge?

• Yes
• No

12

Are you willing to submit to a polygraph and background check?

• Yes
• No

13

Are you available to work various shifts including nights, weekends, and/or holidays?

• Yes
• No

14

What is your proficiency level of speaking Spanish?

• None
• Beginner
• Intermediate
• Fluent

15

What is your proficiency level utilizing MS Word?

• None
• Beginner
• Intermediate
• Advanced

16

What is your proficiency level utilizing MS Excel?

• None
• Beginner
• Intermediate
• Advanced

17

What is your proficiency level utilizing MS PowerPoint?

• None
• Beginner
• Intermediate
• Advanced

18

What is your proficiency level utilizing MS Outlook?

• None
• Beginner
• Intermediate
• Advanced

19

What is your proficiency level utilizing MS Teams?

• None
• Beginner
• Intermediate
• Advanced

20

What is your level of experience using Workday?

• None
• Less than one year
• One year to less than two years
• Two years to less than three years
• Three years to less than four years
• Four years or more

21

What is your level of experience using AMS Advantage 3?

• None
• Less than one year
• One year to less than two years
• Two years to less than three years
• Three years to less than four years
• Four years or more

22

On an average, how many people from the general public have you interacted with on a daily basis?

• None
• Less than ten people
• Ten to less than fifty people
• Fifty to less than one hundred people
• One hundred people or more

23

What is your level of experience in accounts payable and/or accounts receivable?

• None
• Less than one year
• One year to less than two years
• Two years to less than three years
• Three years to less than four years
• Four years or more

Required Question

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