Desktop Support

7 days ago

Queensbury, NY, United States Futran Tech Solutions Pvt. Ltd. Full time
  • 7+ Years supporting Managed Print Services in extra-large user environments (10,000+)
  • Responsible for Managed Printers in office and clinical space. Setting up clinical print as a new offering
  • Has good understanding of the criticality of managing clinical printers.
  • Providing technical direction and engineering leadership for a team of engineers.
  • Contributing to the design and development of new products and features.
  • Good knowledge of various print vendor solutions (VPSX, Printer Logic, Paper cut, etc).
  • Excellent communication and interpersonal skills
  • Lead Engineer will be meeting with vendors.
  • Will be meeting with internal businesses to understand printing needs.
  • Report back to leadership new items and challenges.
  • Manage/coordinate the resolution of issues between the vendor and our customers.
  • Manage escalations.
  • Excellent in solving gaps to meet the needs of businesses.
  • Print Management:
  • Working through customer requirements for feature enhancement requests.
  • Testing, validating and implemented new features with the business.
  • Manage/coordinate the resolution of issues between the vendor and our customers.
  • SRE capability, developing tools, tests, monitoring, alerting and self-healing of SaaS platforms.
  • Business Process improvement and standardization.
  • Incident Management and customer service:
  • Handle Break/Fix, Service Request, change records using Service Now
  • Meet with Businesses to discover their requirements and be the bridge between


The users and the vendor.
  • Escalate to vendor emerging concerns of the users.
  • Provide excellent customer service to our users by handling concerns and requests within SLA.
  • 3+ years' scripting and Programming
  • PowerShell
  • Python
  • WebAPI/REST services
  • Project Management
  • PMP Certification or equivalent


Nice to Have:
  • Programming
  • .Net
  • Java
  • Multinational organization.
  • Service Now API
  • ITIL 4

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